Method and device for audio and video monitoring

An audio, video, and monitored technology, applied in the field of mobile communications to reduce workload and difficulty

Active Publication Date: 2017-02-08
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The existing video customer service center mainly uses video recording to monitor the operator, and then generates the video file on the storage device, and the administrator extracts relevant files in the subsequent inspection; in addition, the existing video system can only realize the monitoring function , cannot manage while monitoring

Method used

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  • Method and device for audio and video monitoring
  • Method and device for audio and video monitoring
  • Method and device for audio and video monitoring

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Embodiment Construction

[0022] An embodiment of the present invention provides a video monitoring method, which specifically includes: obtaining the first audio and video data packet via the switch during the audio and video communication between the first monitored person and the user terminal, and the first audio and video data packet includes The first agent module attribute information corresponding to the first monitored person; based on the correspondence between the first agent module attribute information and the pre-stored agent module attribute information and the personal information of the monitored person, determine the first audio and video The personal information of the monitored person corresponding to the data packet is the personal information of the first monitored person; the first audio and video data package corresponding to the personal information of the first monitored person is played to realize the monitoring of the first monitored person monitoring.

[0023] Such as figu...

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Abstract

The invention discloses an audio and video monitoring method and an audio and video monitoring device which are applied to the technical field of communication. The method includes: acquiring a first video data package passing a switch during audio and video communication of a first monitored person with a user equipment, wherein the first video data package includes first agent module attribute information; determining monitored person personal information corresponding to the first video data package to be first monitored person personal information on the basis of corresponding relation of the first agent module attribute information and prestored monitored person personal information with the first monitored person personal information; and playing the first video data package corresponding to the first monitored person personal information to monitor a first monitored person. The method and the device classify monitoring data by customer service staff personal information, difficulty during monitoring data acquisition is reduced, and enormous system workload for searching the monitoring data is decreased.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to an audio and video monitoring method and device. Background technique [0002] VP (Video Phone, video call) is defined in 3G as a data service based on 64k UDI (Unrestricted Data Information, unrestricted data information). This calling system can see captured images through the video input and output devices of both parties when calling. This data service is to transmit video data, audio data and control data after multiplexing (each type of information occupies a logical channel, in other words, video data occupies a video logical channel, audio data occupies an audio logical channel, and control data occupies a control channel. logical channel). After the data arrives at the opposite end, the video data, audio data and control data are respectively parsed out through the demultiplexing technology, and the parsed data is transmitted to the corresponding video output device...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N7/18
Inventor 张国江杨斌
Owner ZTE CORP
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