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Method of issuing after-sale service data and server

A server and data technology, applied in data processing applications, instruments, business, etc., can solve the problem of low efficiency of sending after-sales service data, and achieve the effect of improving the quality and efficiency of after-sales service

Active Publication Date: 2014-02-26
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a method and server for issuing after-sales service data to address the technical problem of low efficiency in the delivery of after-sales service data in the prior art

Method used

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  • Method of issuing after-sale service data and server
  • Method of issuing after-sale service data and server
  • Method of issuing after-sale service data and server

Examples

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Embodiment Construction

[0019] The present invention will be further described in detail below with reference to the drawings and specific embodiments.

[0020] Such as figure 1 Shown is a working flow chart of a method for issuing after-sales service data of the present invention, including:

[0021] Step S101: Obtain an after-sales service request sent by the client that includes the geographic location of the client and the service application information, where the service application information includes the customer's product information and the type of after-sales service requested by the customer;

[0022] Step S102, searching for after-sales service outlets matching the geographical location of the client and the service information applied for as matching after-sales service outlets;

[0023] Step S103, creating after-sales service data according to the geographic location of the client, the service application information, and the service carrying capacity of the matching after-sales service outlet...

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Abstract

The invention discloses a method of issuing after-sale service data and a server. The method comprises the following steps of acquiring an after-sale service request which comprises a client geography position and application service information and is sent by a client; search an after-sale service network station which matches with the client geography position and the application service information as a matched after-sale service network station; according to the client geography position, the application service information and a service capacity of the matched after-sale service network station, establishing the after-sale service data; scheduling the after-sale service data to the matched after-sale service network station. According to the method and the server of the invention, automatic matching after-sale service network station is realized and the after-sale service data does not need to be issued manually to the after-sale service data. Simultaneously, a situation that the client uses a fuzzy telephone calling address so that the after-sale service data is sent to a wrong after-sale service network station. Therefore, by using the method and the server of the invention, efficiency of issuing the after-sale service data is greatly increased and after-sale service quality is increased too.

Description

Technical field [0001] The invention relates to the technical field related to after-sales service, in particular to a method and server for issuing after-sales service data. Background technique [0002] After the customer purchases the product, when the product has a problem, the merchant needs to provide after-sales service. Generally speaking, customers call in for consultation by telephone, and after-sales service system operators need to manually dispatch tasks to appropriate after-sales service outlets, and after-sales service outlets send engineers to provide services. [0003] The existing method of distributing after-sales service data is very inefficient because it requires operators to manually schedule tasks. At the same time, when customers call in by telephone, their addresses are often unclear, which leads to the operators of the after-sales service system. Choosing the wrong after-sales service outlets results in the inability to provide after-sales service nearby...

Claims

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Application Information

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IPC IPC(8): G06Q30/00H04L29/08
Inventor 刘浪
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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