The invention relates to the technical field of
service quality evaluation, in particular to a multi-dimensional after-sales service evaluation
scoring system, which comprises a responsibility description comparison module, a node process propulsion module, a scoring dimension generation module, a scoring
data acquisition module and a responsibility attribution judgment module. According to the invention, through the description and comparison of responsible persons of audio and text dual channels, the
verification of node sequence consistency and conclusion content consistency, the linkage judgment of the fusion task state and personnel identity, and the linkage circulation logic of on-site sign-in data, and the
dynamic mapping of the scoring dimension in combination with multivariate parameters such as the service type and the emergency degree. Scoring data are collected in a layered mode,
score differences and time sequences are fused, responsibility
traceability labels are established, multi-dimensional data synchronous
verification, flow node collaborative propulsion, dynamic scoring
scene matching and responsibility affiliation transparent management are achieved, the dispute recognition capacity in a complex service scene is enhanced, and the responsibility
traceability is improved. And the adaptability of the whole-process tracing
fineness of the work order and the service link evaluation is improved.