Method and device for generating sla threshold of voice service
A voice service and generation device technology, applied in the directions of network traffic/resource management, electrical components, wireless communication, etc., can solve the problem of SLA research without considering the short-term particularity of voice service emergencies, without voice service, and without considering To the particularity of voice services and other issues, to achieve high practicability, good performance, and accurate results
Active Publication Date: 2018-01-30
CHINA MOBILE GROUP SICHUAN
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[0007] Both of the above two existing technologies are researched on the monitoring and management of SLA, and both are researched on data services, without considering the particularity of voice services, and there is no SLA research on voice services; in addition, the two existing technologies All SLAs consider the average performance requirements, but do not take into account the short-term particularity of voice business emergencies, and do not take into account the impact of continuous abnormal events on customers in a short time scale
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[0023] In the present invention, the concept of voice service target SLA is proposed, and a target SLA is automatically generated for a class of customer groups, and on this basis, the SLA performance requirements on different time scales are further distinguished, and short-term SLA thresholds and long-term SLA thresholds are defined. Time SLA threshold. Through the automatic analysis of the signaling data of the complaining users, the target SLA of the voice service of the customer group is obtained, which avoids the unscientific and unobjective defects of the current manual formulation method. The present invention focuses on the automatic generation of SLA, and the generated SLA can be used for monitoring in the background of the network as the goal of guaranteeing the service performance of the network; it can also be used as a reference basis for signing agreements between operators and large group customers in the future .
[0024] The invention correlates complaint in...
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The invention discloses a method and device for generating an SLA threshold of a voice service, which analyzes the signaling data of the complaining customer, determines the time window in which the index of the complaining customer is abnormal, and generates a corresponding time scale, and the time scale includes Short time scale and long time scale: determine the abnormal sample of the indicator of the complaining customer in the short time scale or long time scale, and generate a short-term SLA threshold or a long-term SLA threshold. The invention has a wide range of applications, is suitable for 2G / 3G networks, and does not require program modification when the network protocol within the monitoring range is changed.
Description
technical field [0001] The invention relates to the field of mobile communication, in particular to a method and device for generating an SLA threshold of a voice service. Background technique [0002] In an environment where the wireless communication market is growing rapidly, competition is becoming increasingly fierce, and the market is becoming more and more complex, mature telecom operators, while concerned about the stable operation of their own networks, how to improve user satisfaction, reduce churn rate, and tap user Potential value and profit growth points have become the key to protecting competitive advantages and competing for future market leadership. [0003] SLA (Service-Level Agreement) is a mutual-recognized agreement defined between the service provider and the user in order to guarantee the performance and reliability of the service under a certain cost. After the agreement is signed, the operator will guarantee the SLA to improve user satisfaction. Wh...
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IPC IPC(8): H04W28/24
Inventor 刁枫简勤郭正平谭卫詹薇魏巍
Owner CHINA MOBILE GROUP SICHUAN