Maintenance service system

A service system and service provider technology, applied in data processing applications, resources, computing, etc., can solve problems such as loss of maintenance orders, increased workload of managers, prone to human errors, etc. Effect
CN104091245AInactive Publication Date: 2014-10-08上海佳图软件有限公司
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
上海佳图软件有限公司
Publication Date
2014-10-08
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention provides a maintenance service system. A user requests maintenance according to identification codes arranged on user equipment by a maintenance service provider, and maintenance personnel of the maintenance service provider maintain and manage the equipment through the identification codes. The maintenance service system is characterized by comprising a maintenance requesting side moving device, a center management device and a maintenance side moving device, wherein the maintenance requesting side moving device is held by the user and used for requesting maintenance for the equipment, the center management device is in communication connection with the maintenance requesting side moving device and arranged on a maintenance center of the maintenance server provider, and the maintenance side moving device is in communication connection with the center management device, held by the maintenance personnel, and used for maintaining and managing the equipment to be maintained. According to the maintenance service system, the user can request maintenance rapidly and accurately, and the whole maintenance service process achieves electronization.
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Description

technical field

[0001] The invention relates to a maintenance service system that enables users to report for repair quickly and accurately and realizes the whole process of electronic maintenance service. Background technique

[0002] At present, in order to improve service quality, while providing equipment to users, service providers also provide maintenance services for failures that occur during the use of equipment by users.

[0003] A common solution is that when the user's equipment breaks down, the user reports the broken equipment to the maintenance center of the service provider for repair. At present, there are two main ways to report for repairs: call for repairs or log in to the service provider's website for repairs. Regardless of the repair method, the user needs to provide specific user name, user address, equipment model, fault condition and other repair information when reporting for repair, so that the service provider can send corresponding maintenance ...

Claims

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