Maintenance service system

A service system and service provider technology, applied in data processing applications, resources, computing, etc., can solve problems such as loss of maintenance orders, increased workload of managers, prone to human errors, etc. Effect

Inactive Publication Date: 2014-10-08
上海佳图软件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since the maintenance personnel cannot send the maintenance order back to the maintenance center in time after each repair is completed, and the maintenance personnel have no time to manage all the paper maintenance orders, it is easy to lose the maintenance order, etc.
Secondly, the management personnel of the maintenance center need to i

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Example Embodiment

[0032]

[0033] figure 1 It is a schematic diagram illustrating the maintenance service system in the first embodiment of the present invention.

[0034] like figure 1 As shown, in the first embodiment, the maintenance service system 100 is applied in the maintenance service field, and is maintained between the service provider and the user, so as to facilitate the maintenance and management of the user's equipment 200 by the user and the maintenance service provider. When the equipment 200 fails, the user reports the equipment 200 for repair according to the identification code 210 provided by the maintenance service provider on the user's equipment 200. After the maintenance service provider receives the user's repair report information, the maintenance service provider allows its maintenance personnel to pass the identification code. 210 performs maintenance management on the equipment 200 . The equipment 200 in the maintenance service system of the present invention ca...

Example Embodiment

[0131]

[0132] For the same structures in the second embodiment as in the first embodiment, the same symbols are used and the same descriptions are omitted.

[0133] Figure 12 It is a structural block diagram of the maintenance service system in the second embodiment of the present invention.

[0134] like Figure 12 As shown, in the second embodiment, the maintenance service system 300 includes: a mobile device 10 on the repair side, a mobile device 70 on the maintenance side, and a central management device 60 . The mobile device 10 on the repair side is connected in communication with the central management device 60 through the mobile network 40 , and the mobile device 70 on the maintenance side is connected in communication with the central management device 60 through the mobile network 50 .

[0135]The maintenance-side mobile device 70 is the same as that of the first embodiment except that it includes a maintenance-side communication unit 31 , a maintenance-side ...

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PUM

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Abstract

The invention provides a maintenance service system. A user requests maintenance according to identification codes arranged on user equipment by a maintenance service provider, and maintenance personnel of the maintenance service provider maintain and manage the equipment through the identification codes. The maintenance service system is characterized by comprising a maintenance requesting side moving device, a center management device and a maintenance side moving device, wherein the maintenance requesting side moving device is held by the user and used for requesting maintenance for the equipment, the center management device is in communication connection with the maintenance requesting side moving device and arranged on a maintenance center of the maintenance server provider, and the maintenance side moving device is in communication connection with the center management device, held by the maintenance personnel, and used for maintaining and managing the equipment to be maintained. According to the maintenance service system, the user can request maintenance rapidly and accurately, and the whole maintenance service process achieves electronization.

Description

technical field [0001] The invention relates to a maintenance service system that enables users to report for repair quickly and accurately and realizes the whole process of electronic maintenance service. Background technique [0002] At present, in order to improve service quality, while providing equipment to users, service providers also provide maintenance services for failures that occur during the use of equipment by users. [0003] A common solution is that when the user's equipment breaks down, the user reports the broken equipment to the maintenance center of the service provider for repair. At present, there are two main ways to report for repairs: call for repairs or log in to the service provider's website for repairs. Regardless of the repair method, the user needs to provide specific user name, user address, equipment model, fault condition and other repair information when reporting for repair, so that the service provider can send corresponding maintenance ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 范军唐东杰
Owner 上海佳图软件有限公司
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