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Order matching method and device

A matching method and technology of a matching device, which are applied in the field of computer programs, can solve problems such as order screening efficiency, and achieve the effects of saving communication costs, reducing traffic volume, and improving screening efficiency.

Inactive Publication Date: 2014-11-12
GUANGZHOU VIPSHOP NETWORK TECH
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  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] The purpose of the present invention is to propose an order matching method, which can solve the problem of screening efficiency of orders with doubtful requirements

Method used

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  • Order matching method and device

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Embodiment Construction

[0024] In the following, the present invention will be further described in conjunction with the drawings and specific embodiments.

[0025] Such as figure 1 As shown, an order matching method includes the following steps:

[0026] Step S1, the user opens an e-commerce website (such as Vipshop), logs in with a registered account, and enters an order self-service processing page.

[0027] Step S2. The user selects the problem type to be solved on the order self-service processing page, and the website system receives the problem type selected by the user. The problem type includes the following types: order delivery, return refund, order operation, reshipment Invoices and packages are out of order.

[0028] Step S3, the website system queries all order information corresponding to the user's account, that is, the website system obtains the order numbers of all orders under the account name, and obtains the corresponding order detail information according to the order number, ...

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Abstract

The invention relates to an order matching method and device. The method comprises the steps that question types selected by users are received, and all pieces of order information corresponding to account numbers of the users are inquired; according to the question types and order states of all the pieces of order information, by means of combination with the corresponding relation between the question types stored in advance and the order states, corresponding orders are matched. According to the method and the device, the corresponding relation between the question types which the users need to ask and the order states is preset, as long as the users select the question types, the suitable orders can be matched, and therefore the order screening efficiency is greatly improved; moreover, an information feedback list can be generated according to order operation of the users, so that service staff can follow up the order requirements of the users in time; the phenomenon that the users contact the service staff through telephone calls is avoided, the telephone traffic can be reduced, and the communication cost can be saved.

Description

technical field [0001] The invention relates to computer programs, in particular to order matching and problem feedback technology. Background technique [0002] With the rapid development of Internet technology, online shopping has become a favorite shopping method for people. The places that provide online shopping services are e-commerce websites. Since the e-commerce website is a virtual place, after the user places an order, if he has any questions, he needs to communicate with the customer service by phone. In this way, the e-commerce website will inevitably need to set up a large number of customer service personnel and telephone resources to meet the needs of the user. However, with the explosive growth of online shopping, it is necessary to increase the number of customer service personnel and telephone hotlines in order to do a good job in customer service. But at the same time, it is also necessary to control operating costs. How to solve the problem of service q...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06
Inventor 甄庆东
Owner GUANGZHOU VIPSHOP NETWORK TECH
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