Method and system for maintaining computer

A computer and solution technology, applied in transmission systems, hardware monitoring, electrical components, etc., can solve problems such as increased operation and maintenance costs, low work efficiency, unclear description, etc., to achieve timely and reliable services, and save manpower and material costs Effect

Inactive Publication Date: 2015-01-07
STATE GRID CORP OF CHINA +1
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Problems solved by technology

[0002] At present, in the case of failures or abnormalities in computer hardware and software systems (hereinafter referred to as hardware and software systems), the user usually communicates with the technical maintenance personnel of the computer manufacturer on the phone regarding the failure of the computer, and then the manufacturer sends technical maintenance personnel to the user. In this process, various problems will arise, such as unclear descriptions due to the fact that the user is not a computer professional, making the accessories carried by the technical maintenance personnel inappropriate, and after the maintenance personnel arrive at the site If the exception cannot be resolved, it will take time to send other operation and maintenance personnel to deal with it, which will inevitably lead to low work efficiency and increased operation and maintenance costs

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  • Method and system for maintaining computer

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Embodiment Construction

[0024] The present invention will be described in detail below in conjunction with the accompanying drawings.

[0025] According to an embodiment of the present invention, a method for maintaining a computer is provided, such as figure 1 Shown is a flow chart of the method for maintaining a computer according to the present invention, when an abnormality occurs in the computer (may include software and / or hardware abnormality),

[0026] Step S1, collect the abnormal information of the computer, and display the detailed analysis corresponding to the abnormal information and the corresponding solution from the pre-established abnormal information database. Further, it can be directly invoked by setting a shortcut key to display, Among them, the abnormal information database can be pre-set in the computer by the computer manufacturer, and a common abnormal information database can be established, or a special abnormal information database can be set according to the user's use di...

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Abstract

The invention discloses a method and a system for maintaining a computer. The method for maintaining the computer includes the followings steps performed when an abnormal problem occurs in the computer, which are respectively: S1, collecting abnormal information of the computer, invoking detailed analysis and solutions, corresponding to the abnormal information, from an abnormal information database built in advance, and displaying the detailed analysis and the solutions; S2, judging whether a first scheme and/ or a second scheme can be used to solve the abnormal problem according to the detailed analysis and the solutions, which are displayed. The first scheme includes: solving the abnormal problem through the computer according to the displayed solutions, and the second scheme includes: uploading the displayed detailed analysis to a manufacturer of the computer. According to the method for maintaining the computer, the different solutions for solving the abnormal problem are selected by collecting the abnormal information, and therefore a large amount of labor and material cost is saved, and quick, convenient and timely and reliable services are provided to a user.

Description

technical field [0001] The invention relates to the field of computer software and hardware maintenance, in particular, to a method for maintaining a computer. Background technique [0002] At present, in the case of failures or abnormalities in computer hardware and software systems (hereinafter referred to as hardware and software systems), the user usually communicates with the technical maintenance personnel of the computer manufacturer on the phone regarding the failure of the computer, and then the manufacturer sends technical maintenance personnel to the user. In this process, various problems will arise, such as unclear descriptions due to the fact that the user is not a computer professional, making the accessories carried by the technical maintenance personnel inappropriate, and after the maintenance personnel arrive at the site If the exception cannot be resolved, it will take time to send other O&M personnel to deal with it. This will inevitably lead to low work ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/34H04L29/08
Inventor 卢伟东张振华左东妍胡洋张辉王杰洁于晓攀尤新雨徐红娜李万庆吴迪
Owner STATE GRID CORP OF CHINA
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