An evaluation and interaction device for operation and maintenance service objects

Abstract

An evaluation and interaction device for operation and maintenance service objects is provided. The device comprises a control unit (39) and a data wireless transmission unit (30). The device is characterized in that: the device also comprises a display unit (11), an input unit (13) and a data storage unit (15); the display unit (11), the input unit (13) and the data storage unit (15) are connected to the control unit (39); and customer real-time information needed for value evaluation can be collected in an interaction process of displaying operation and maintenance courses and information system states.

Description

technical field [0001] The invention relates to the field of information systems, in particular to an evaluation interaction device used by multiple parties and multiple people for operation and maintenance service objects. Background technique [0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; the operation and maintenance service fee is an important and sensitive content in the establishment of the operation and maintenance business: on the one hand, the individual ...

AI Technical Summary

Problems solved by technology

[0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; the operation and maintenance service fee is an important and sensitive content in the establishment of the operation and maintenance business: on the one hand, the individual case, professionalism and complexity of the operation and maintenance service make the evaluation and accounting of its service value complicated; on the other hand, the traditional The operation and maintenance market lacks standards and norms, and the service content, level, and depth of service providers are uneven; the existing operation and maintenance service billing model can no longer meet the needs of business development, and the work order fee is simply calculated according to time, number of people and other factors The method is simple and mechanical, which can easily lead to experience differences and communication barriers between service providers and owners, hindering business development and promotion. Later, relevant best practices and experience guidelines specifically addressing this issue were extracted, but lacked technical means However, it is difficult to fully implement and exert it. The main reason is that it is difficult to collect information in real time, the value evaluation model is complicated, and there is a lack of technical means to support its implementation.

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