Intelligent device remote debugging and repair method

Abstract

The invention belongs to the technical field of televisions, and particularly relates to an intelligent device remote debugging and repair method. The intelligent device remote debugging and repair method includes following steps: step 1, generating a concrete analysis report by detecting various parameters of hardware when an intelligent device is started; step 2, judging whether the hardware normally works, executing a software module test and generating an analysis report of software if the hardware normally works, and directly executing a step 3 if the hardware abnormally works; step 3, staring a network module, and uploading the analysis report obtained in the step 1 to a server terminal; step 4, confirming concrete reasons according to a log received at the server terminal, confirming whether a problem is located in the hardware or software, enabling technical staff to directly replace or repair the hardware if the problem is located in the hardware, and performing remote treatment if the problem is located in the software. The intelligent device remote debugging and repair method completes analysis and positioning of a fault by detecting parameter running of the hardware and the software during the starting process of the intelligent device, improves efficiency, and provides optimal and efficiency services to users on the premise of saving cost.

Description

technical field [0001] The invention belongs to the technical field of televisions, in particular to a remote debugging and repairing method for an intelligent device. Background technique [0002] Existing TVs, boxes, mobile devices, etc. If the software and hardware are damaged, you need to go to special customer service to solve them. On-site technicians will determine whether it is a software problem or a hardware problem through software testing or instrument debugging, and conduct subsequent analysis and solutions. The labor cost and time cost are relatively high, especially now that smart devices are widely used, and it is difficult to respond in a timely manner to a large number of users. Contents of the invention [0003] The purpose of the present invention is to provide a remote debugging and repairing method of an intelligent device. [0004] The purpose of the present invention is achieved like this: [0005] A remote debugging and repairing method for an in...

AI Technical Summary

Problems solved by technology

[0002] Existing TVs, boxes, mobile devices, etc. If the software and hardware are damaged, you need to go to special customer service to solve them. On-site technicians will determine whether it is a software problem or a hardware problem through software testing or instrument debugging, and conduct subsequent analysis and solutions. The labor cost and time cost are relatively high, especially now that smart devices are popularized in a large area, it is difficult to respond in a timely manner to a large number of users