Real-time monitoring system for maintenance service

A real-time monitoring, service provider technology, applied in data processing applications, resources, computing, etc., can solve problems such as reducing user integrity, credibility, and inability to achieve slogan commitments, achieve efficient and high-quality maintenance services, easy to grasp the overall situation, and respond. quick effect

Active Publication Date: 2015-07-22
RICOH KK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] However, due to the large number of users, the specific conditions such as repair time, user address, and repair content are different. The manager displays some simple and one-sided information on the existing display screen, such as the departure and arrival of each maintenance personnel. The user's downtime ha

Method used

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  • Real-time monitoring system for maintenance service
  • Real-time monitoring system for maintenance service
  • Real-time monitoring system for maintenance service

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Embodiment Construction

[0019] The maintenance service real-time monitoring system involved in the present invention will be described in detail below in conjunction with the accompanying drawings.

[0020] A maintenance service real-time monitoring system related to the equipment maintenance service provided by the service provider to the user provided by the present invention has such features, including: a central management device installed in the repair center of the service provider; And the real-time monitoring and management device that performs real-time monitoring and management according to the information from the central management device, wherein the central management device has: a user information storage unit, at least user identification information corresponding to the user and containing user address information, equipment model , various maintenance items, and various response time thresholds that are respectively matched with the various maintenance items and represent the predet...

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Abstract

The invention provides a real-time monitoring system for maintenance service, relating to equipment maintenance service which is provided for users by a service provider. The system is characterized by comprising a central manager and a real-time monitoring manager, wherein the central manager includes a user information storage part, an input part, a retrieval part, a maintenance content information generation part and a central-side communication part; and the real-time monitoring manager includes a monitoring-side communication part, a maintenance record generation part, a display part and a monitoring control part. The display part displays generated maintenance record, and displays the present working state of a maintenance staff in the maintenance record according to real-time state information. According to the maintenance acceptance time, response time threshold and the real-time state information, the monitoring control part determines whether the maintenance staff reaches the position of the user within the response threshold in real time; and if not, the monitoring control part controls the display part to display response alarm in the corresponding maintenance record.

Description

technical field [0001] The invention relates to a real-time monitoring system, in particular to a real-time monitoring system for maintenance services related to maintenance services. Background technique [0002] At present, especially for equipment with various functions and complex maintenance of parts, service providers often provide efficient maintenance services for users. Service providers provide corresponding troubleshooting, debugging or replacement of parts for such equipment. Serve. [0003] With the use of equipment, there may often be situations such as parts damage and downtime. For example, when the equipment cannot operate at all during downtime, which seriously affects the normal business of the user unit, then the user will communicate to the service through telephone, email, etc. The service provider reports for repairs in a timely manner, and informs the service provider’s service center of the condition of the equipment. After receiving the user’s repo...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 三村达纪
Owner RICOH KK
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