Maintenance service real-time monitoring system

Abstract

The present invention provides a maintenance service real-time monitoring system related to equipment maintenance services provided by service providers to users, which is characterized in that it includes: a central management device; and a real-time monitoring management device, wherein the central management device has: user information storage unit, input unit, search unit, maintenance content information generation unit and center side communication unit, the real-time monitoring management device has: monitoring side communication unit, maintenance record generation unit, and display unit to display the generated maintenance records, and according to the real-time status information in the The maintenance record shows the current working status of the maintenance personnel in real time; the monitoring and control department conducts arrival monitoring and judgment on whether the maintenance personnel have arrived at the user within the response time threshold according to the acceptance time of the repair report, the response time threshold and the real-time status information. The control display part responds to the corresponding maintenance records and displays warnings.

Description

technical field [0001] The invention relates to a real-time monitoring system, in particular to a real-time monitoring system for maintenance services related to maintenance services. Background technique [0002] At present, especially for equipment with various functions and complex maintenance of parts, service providers often provide efficient maintenance services for users. Service providers provide corresponding troubleshooting, debugging or replacement of parts for such equipment. Serve. [0003] With the use of equipment, there may often be situations such as parts damage and downtime. For example, when the equipment cannot operate at all during downtime, which seriously affects the normal business of the user unit, then the user will communicate to the service through telephone, email, etc. The service provider reports for repairs in a timely manner, and informs the service provider’s service center of the condition of the equipment. After receiving the user’s repo...

AI Technical Summary

Problems solved by technology

[0006] However, due to the large number of users, the specific conditions such as repair time, user address, and repair content are different. The manager displays some simple and one-sided information on the existing display screen, such as the departure and arrival of each maintenance personnel. The user's downtime has exceeded the pre-signed relevant thresholds. It is difficult to grasp the supervision and make proper arrangements. Then, the above-mentioned rapid response, high-efficiency and high-quality maintenance services will become empty promises that cannot be realized. Integrity and credibility of service providers to users

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