Data processing method and system for electricity customers, customer service management platform
A data processing system and data processing technology, which is applied in the customer service management platform and the data processing field of electricity customers, can solve the problem that the recorded data cannot flow and support each other, the user experience is poor, and the marketing management and customer service cannot be satisfied. Requirements and other issues to achieve the effect of improving the comprehensive application rate and improving user experience
Active Publication Date: 2018-11-02
FOSHAN POWER SUPPLY BUREAU GUANGDONG POWER GRID
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Problems solved by technology
However, at present, each service channel is an independent system, and service record data (or record data) are stored in their own systems, forming multiple information islands, and record data cannot flow between channels to support each other
The comprehensive application rate of marketing and distribution information is low, often unable to meet the needs of marketing management and customer service for electricity consumption, and the user experience is poor
Method used
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[0023] To make the purpose, technical solution and advantages of the present invention more clear, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, and do not limit the protection scope of the present invention.
[0024] In the following description, firstly, the embodiments of the data processing method for electricity customers of the present invention will be described, and then the embodiments of the data processing system for electricity customers of the present invention will be described, and finally the data processing system for electricity customers will be described. Examples are described.
[0025] see figure 1 As shown, it is a schematic flow chart of an embodiment of the data processing method for electricity customers in the present invention. Such as figure 1 As show...
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The invention relates to a data processing method of an electricity customer, a system and a customer service management platform. The method comprises the following steps: through an interface layer established in advance, acquiring recorded data of each electricity customer in a marketing system, a marketing and distribution system and each service channel system; carrying out analysis processing on the acquired recorded data according to a preset large data analysis mode; distinguishing the recorded data after data analysis according to identification information of each electricity customer and arranging the distinguished recorded data of each electricity customer according to a time sequence respectively. By using the scheme in the invention, an integration application rate of marketing and distribution information can be increased and a user experience can be improved.
Description
technical field [0001] The invention relates to the technical field of marketing and distribution, in particular to a data processing method and system for electricity customers, and a customer service management platform. Background technique [0002] With the development of the times and the continuous progress of science and technology, electricity customers have higher and higher requirements for the quality of power supply services. As the end of the power grid energy chain, the power distribution and utilization link finally realizes the different applications of electric energy. As a modern service-oriented enterprise, power grid enterprises need to provide customers with safe, reliable, efficient, convenient, and green power supply services, improve customer satisfaction, realize the transformation of power distribution management to standardization, intensification, and leanness, and the core technology to automation and multi-function Development in the direction ...
Claims
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IPC IPC(8): G06Q30/00G06Q50/06
Inventor 陈健瑜李如雄何健儿王大伟陈筱韵潘庆锋陆洁华陈春梅林城伟吴昊
Owner FOSHAN POWER SUPPLY BUREAU GUANGDONG POWER GRID