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Method and system for communicating within a messaging architecture using a structured data object

A technology for structured data and message transmission, applied in digital transmission systems, transmission systems, data exchange networks, etc., can solve the problem of inability to understand sensitive information without specific patterns using pattern matching, increased complexity and overhead, lack of security, etc. question

Active Publication Date: 2015-09-09
ORACLE INT CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0013] But this alternative also has many drawbacks
Its problems include: lack of security (all two / all users can see the information entered, as discussed in more detail later), the need for separate web pages (thus causing the messaging session to become fragmented), mandatory presenting and completing the entire questionnaire (with attendant issues including increased complexity and overhead for both parties), the resource-intensive nature of such an approach (completely separate web pages / documents have to be loaded / viewed / completed), and others Such defects
Moreover, such identification and masking can often go wrong enough to cause concern among users
Also, sensitive information that doesn't have a specific pattern (such as specific account identifiers, passwords, and other such information that varies in length and content) is often incomprehensible using pattern matching

Method used

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  • Method and system for communicating within a messaging architecture using a structured data object
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  • Method and system for communicating within a messaging architecture using a structured data object

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Embodiment Construction

[0094] The following is intended to provide a detailed description of an example of the present invention, and should not be regarded as limiting the present invention itself. On the contrary, many variations are possible within the scope of the invention defined in the claims following the specification.

[0095] Introduction

[0096] As discussed earlier, online messaging systems (eg, web-based) have become standard communication channels in social networks, business environments, and government applications. For example, in a business environment, online messaging is the company's main customer contact channel, especially in the areas of sales and customer service. A well-implemented strategy in this area can change a company's ability to drive sales, increase productivity, achieve operational savings, and give a superior customer experience.

[0097] In such a customer relationship management (CRM) environment, the communication mode implemented by customer service agents who p...

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Abstract

A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request element and a response element. The sending includes transferring the message via the messaging system.

Description

Technical field [0001] The present invention relates to providing communication through a messaging system, and more particularly to a method and system for communication within a messaging architecture using structured data objects. Background technique [0002] As network-based communication (which is also commonly known as "online" communication) becomes more and more important in the field of business, academic, and personal communication, improved mechanisms for using such functions quickly and efficiently have also become more and more important. For example, messaging systems (such as online chat, instant messaging, etc.) are used in a variety of environments ranging from internal business communications to providing customer service for social networks. [0003] Such applications employ the messaging architecture mentioned here, which allows users to quickly communicate with each other, for example, by typing text information into messaging applications or web pages. A pr...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58
CPCH04L51/02H04L51/18
Inventor 吴珉A·帕米克陈颂伟K·O·斯沃茨P·S·董
Owner ORACLE INT CORP