Unlock instant, AI-driven research and patent intelligence for your innovation.

Method for transferring parameter in speech communication process of mobile phone

A voice communication and parameter transfer technology, which is applied in the field of parameter transfer, can solve problems such as the inability to transfer mobile phones, and achieve the effects of simplifying frequent interactions, reducing time, and improving efficiency

Inactive Publication Date: 2016-02-03
SHANGHAI CTRIP COMMERCE CO LTD
View PDF4 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to overcome the defect that the mobile phone cannot be transferred to the required service agent in one step in the prior art, and provide a method for transferring parameters during the voice communication process of the mobile phone

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method for transferring parameter in speech communication process of mobile phone

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0017] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.

[0018] Such as figure 1 As shown, the method for transferring parameters in the mobile phone voice communication process of the present invention comprises the following steps:

[0019] Step 101, preset the corresponding relationship between parameters and business agents in the background database of the back-end IVR;

[0020] Step 102, the mobile phone terminal obtains the number to be called and the parameters to be input, forms a fixed number according to the order of the number to be called, a separator symbol and the parameters to be input, and dials the fixed number to the back-end IVR for voice Call; in the present invention, the delimiter can be a comma, that is, a fixed number consisting of "number to be called + comma + parameter to be input";

[0021] Step 103, the back-end IVR judges whether the number received ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a method for transferring a parameter in a speech communication process of a mobile phone. The method comprises the following steps that S1 a corresponding relation between the parameter and a business seat is predetermined in a background database of a back-end IVR (Interactive Voice Response); S2 a mobile phone end obtains a to-be-called number and a to-be-input parameter, the to-be-called number, a separator and the to-be-input parameter form a fixed number according to the order, and the fixed number is dialed to the back-end IVR to carry out voice call; and S3 the back-end IVR parses the information of the to-be-input parameter from the fixed number and forwards the call to the business seat corresponding to the to-be-input parameter. According to the method, through a calling way for adding the separator and the parameter at the back of a called number, when a user runs an APP of the mobile phone, the user quickly enters the corresponding business seat, so that the time for voice interaction is reduced, the user operation is facilitated, the manual intervention is not needed, and the efficiency for calling through the mobile phone is improved.

Description

technical field [0001] The invention relates to a method for transmitting parameters in the voice communication process of a mobile phone. Background technique [0002] At present, most call center systems have IVR (Interactive Voice Response) menus for voice navigation, but sometimes there are many navigation menus, and it takes a long time for users to choose. In the current mobile APP (application program) application, most people are used to completing various operations on the mobile APP interface. The link is directly transferred to the desired service agent, but there is no relevant technology in the prior art to realize this function. [0003] In the application scenario of the existing technology, many websites will prompt a 400 number, and then write the extension number behind it, so that under the unified 400 number, the platform of each subsystem can be connected through the extension number, such as "4008201234 to 12345 ". There will be no problem when the u...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): H04M3/493
Inventor 沈强张俊
Owner SHANGHAI CTRIP COMMERCE CO LTD