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Method, system and device for managing software problem reports

A technology for problem reporting and management software, which is applied in software maintenance/management, customer relationship, hardware monitoring, etc., and can solve problems such as difficult access to program user feedback and life difficulties of software developers

Active Publication Date: 2016-08-17
GOOGLE LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But the life of a software developer is still difficult
For example, it is still difficult to obtain feedback from program users and analyze it in an efficient manner

Method used

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  • Method, system and device for managing software problem reports
  • Method, system and device for managing software problem reports
  • Method, system and device for managing software problem reports

Examples

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Embodiment Construction

[0028] This document discusses various systems and techniques that may be used to provide feedback on the operation of software applications. In a specific example, a dispersed group of software developers independent of each other (e.g., not working for the same company, operating in the same region, or sharing a common software development system) may upload their software applications to an application store, from which a device Each user of can view and download the application, making payment from time to time to purchase or license the application (wherein the corresponding developer will receive a portion of the payment). The operating system on the device can perform common error handling for device problems, including keeping stack traces when a device has problems or vulnerabilities and reporting such information to a central server system. Such information is typically used by trained individuals attempting to diagnose the source of the problem so that remedial acti...

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Abstract

Embodiments of the invention relate to a method, system and device for managing software problem reports. A computer-implemented system for managing software problem reports includes a registration sub-system to register software developers from multiple different developer organizations; an application store that makes a plurality of applications from a plurality of application developers available for acquisition by members of the public; an application bug tracker programmed to receive reports of problems with applications distributed using the application store, to receive data regarding the problems, and to associate the data with a particular application or developer of the particular application; and a report generator to produce one or more problem reports for a developer that has provided one or more applications. The problem reports include information about the data regarding the problems relating to particular applications submitted to the application store by the developer.

Description

[0001] Instructions for Divisional Application [0002] This application is a divisional application of a Chinese invention patent application with an application date of May 19, 2011, an application number of 201180024596.3, and an invention title of "A Method, System and Device for Managing Software Problem Reports". [0003] Cross References to Related Applications [0004] This application claims priority to US Provisional Application Serial No. 61 / 346,453, filed May 19, 2010, entitled "Bug Clearing House," the entire contents of which are hereby incorporated by reference. technical field [0005] This document deals with the management and distribution of information related to software application issues. Background technique [0006] Software development is a difficult business. Prospective software developers must first train themselves in architecting and programming software. He or she then must stay abreast of the latest ever-changing programming languages ​...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07G06F11/32
CPCG06F11/0742G06F11/0748G06F11/0775G06F11/0781G06F11/327G06Q10/10G06Q30/01G06Q30/012G06Q30/016G06F11/30G06F15/16G06F8/71G06F8/70
Inventor J·苏拉茨斯基J·B·帕克斯D·杜达
Owner GOOGLE LLC
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