Intelligent seat arrangement system

Abstract

The invention relates to a seat arrangement system, and discloses an intelligent seat arrangement system. The system comprises a database and a processor connected with the database. The database is internally equipped with a seat management module, a project management module, and a policy configuration module. The processor is internally equipped with a seat arrangement module and a seat display module. The seat arrangement module arranges seats according to the seat management module, the project management module and the policy configuration module, and displays the seats to the outside through the seat display module. The intelligent seat arrangement system of the invention has been applied to multiple seat arrangement scenarios. The seat arrangement requirements of managers and employees are satisfied to the utmost extent according to seat resource cost, management convenience, comfort of employees and the like. Great convenience is brought to managers. The arranged seats keep employees satisfied.

Description

technical field [0001] The invention relates to a seat arrangement system, in particular to an intelligent seat arrangement system. technical background [0002] With the continuous increase in the number of customer service personnel in the customer service center, the existing seat resources in the customer service center are also becoming more and more scarce. Managers hope to use limited seat resources to arrange more employees to go to work to save seat costs; at the same time, in order to facilitate human resource management, they usually divide manpower into teams, groups and other units, and the team leader hopes that everyone in the same group can sit as much as possible. In a similar location, it is convenient for monitoring and management; employees hope to sit in the same seat every time they go to work, which is comfortable and convenient. Therefore, seating arrangement is a three-party game process, and it is also a mathematical NP-Hard problem. How to balance...

AI Technical Summary

Problems solved by technology

[0004] The Chinese patent application with the application number 201310451636.3 has the following disadvantages: the paper proposes a restaurant seating system, which can only arrange vacant seats for individuals, but does not take into account the overall seating arrangement according to different number of people, and the arrangement The seat method is too simple, it can only arrange seats in real time, and cannot pre-arrange. It is completely inapplicable to the needs of customer service centers that need to combine employee shift schedules for pre-arrangement of seats. There is also no time-sharing seat arrangement, and the degree of intelligence is low.

[0005] The Chinese patent application with the application number 201510088616.3 has the following shortcomings: This paper proposes a self-service terminal system for the identification of standardized test candidates and seat arrangement, but the applicable scenario is to arrange seats according to individuals, and the time for the seated personnel to occupy the seat is almost Consistent, the method is too simple, and the application is relatively single, neither applicable to the more complicated actual situation of arranging seats by multiple units, nor applicable to the scene of arranging seats for time-sharing seats

In addition, the customer service center has the characteristics of large changes in call traffic and personnel, and there may be situations where overtime work or newcomers join in at any time and need to arrange seats, so the second seat arrangement has also become a major problem that plagues the management of on-site agents.

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