Speech processing equipment and processing method for power intelligent auxiliary service system

Abstract

The invention discloses speech processing equipment for a power intelligent auxiliary service system. The speech processing equipment comprises an acquisition module which acquires a speech signal input into the power intelligent auxiliary service system by a client, a voiceprint recognition module which is connected with the acquisition module, and recognizes the identity of the client according to voiceprint information in the speech signal, a semantic recognition module which is connected with the acquisition module and recognizes the dialogue content in the speech signal to obtain problems of the client, an emotion recognition module which is connected with the acquisition module, and recognizes the emotional state of the client according to emotion information in the speech signal, and an intelligent module which is respectively connected with the voiceprint recognition module, the semantic recognition module and the emotion recognition module and makes an intelligent reply decision according to the identity of the client, the posed problems and the emotional state of the client. The speech processing equipment and a speech processing method for the power intelligent auxiliary service system disclosed by the invention can automatically analyze and process speech information of the client to timely, quickly and effectively solve the demands of the client and enhance the client experience so as to facilitate a more efficient, intelligent and value-added business process of the power intelligent auxiliary service system.

Description

technical field [0001] The invention relates to a voice processing device and a processing method, in particular to a voice processing device and a processing method for an electric power intelligent auxiliary service system. Background technique [0002] In order to meet the service needs of various users for power supply companies, the power system has launched an intelligent auxiliary service system to facilitate users and do a good job in power service and marketing. However, with the growth of business volume and the emergence of emerging businesses, the original system functions can no longer meet the new needs of customers. The main manifestations are: [0003] 1) Heavy business volume: Especially in the peak season of summer and obstructive weather such as typhoons and cold waves, the speed of consultation and fault work order processing is prominent; [0004] 2) Lack of information: there are problems such as invisible business processes, difficulty in tracking an...

AI Technical Summary

Problems solved by technology

[0003] 1) Heavy business volume: Especially in the peak season of summer and obstructive weather such as typhoons and cold waves, the speed of consultation and fault work order processing is prominent;

[0004] 2) Lack of information: there are problems such as invisible business processes, difficulty in tracking and analyzing fault reports and repairs, incomplete data analysis, and lack of interaction with customers;

[0005] 3) Labor limitations: customer service personnel have high training costs, long training time, and incomplete personal knowledge; traditional service methods waste service resources, making customer service personnel long-term in a labor environment of heavy physical strength, simple help, and repeated repetitions , adding a lot of unnecessary labor costs and operating costs to the enterprise

[0006] The above-mentioned problems all have a certain impact on the high-quality service work of the electric power intelligent auxiliary service system

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