Fault handling method and device in operation and maintenance process
A fault handling method and fault technology, applied in the direction of responding to the occurrence of errors, etc., can solve the problems of low efficiency and a large number of event tickets when the operation and maintenance personnel deal with faults, and achieve the effect of saving resource overhead, handling faults in a timely manner, and improving efficiency.
Active Publication Date: 2018-03-16
CHINA UNIONPAY
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[0004] The embodiment of the present invention provides a fault handling method and device in the operation and maintenance process, which is used to solve the technical problem in the prior art that there are many event tickets generated in the IT operation and maintenance process, resulting in low efficiency of operation and maintenance personnel in handling faults
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[0051] In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only some of the embodiments of the present invention, rather than all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0052] figure 1 It is a schematic flow chart corresponding to a fault handling method in the operation and maintenance process provided by the embodiment of the present invention, the method includes:
[0053] Step 101, after monitoring the first fault phenomenon, determine the first configuration item corresponding to the first fault phenomenon;
[0054] Step 102: Calculate the associated configuration item of the first configuration ...
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The embodiment of the invention discloses a fault handling method and device in the operation and maintenance process. In the embodiment of the present invention, after monitoring the first fault phenomenon, determine the first configuration item corresponding to the first fault phenomenon; and calculate the associated configuration item of the first configuration item according to the relationship between the preset configuration items; and then , determine whether the unprocessed event ticket contains the first configuration item and the associated configuration item of the first configuration item, if not, generate the first event ticket of the first configuration item, thereby reducing the number of generated event tickets and saving Resource overhead; wherein, the first incident ticket includes the first configuration item and the associated configuration item of the first configuration item; finally, the generated first incident ticket is processed in a targeted manner to solve the fault, due to the The number is reduced, so it is more timely to handle faults through event tickets, which improves the efficiency of fault resolution.
Description
technical field [0001] The present invention relates to the technical field of IT (Information Technology, information technology) system operation and maintenance, and in particular to a fault handling method and device in the operation and maintenance process. Background technique [0002] IT is a general term for various technologies used to manage and process information. It mainly applies computer science and communication technology to design, develop, install and implement information systems and application software. IT operation and maintenance management system is a general term for a series of IT management products, which include powerful, easy-to-use, and complete solutions, which can meet various IT management needs of users in one stop. The IT operation and maintenance management system has the characteristics of stable performance, friendly user interface, cross-platform, easy implementation, and easy integration. It can greatly simplify the monitoring and m...
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IPC IPC(8): G06F11/07
Inventor 王中军覃非陈根徐鸣亮柴亚东何剑华吴正中赵樑施锦玲徐景良
Owner CHINA UNIONPAY