Operation and maintenance data processing method and device

Abstract

The invention discloses a method for processing operation and maintenance data. The method comprises the following steps: acquiring operation and maintenance data generated by execution of operation and maintenance work through an operation and maintenance server within past historical time; performing statistics to obtain service data of the operation and maintenance server in an operation and maintenance working process according to the operation and maintenance data, wherein the service data include security management data, reliability management data and service response data; quantifying the service data by a uniform standard to obtain monitoring data generated by monitoring of the operation and maintenance work of the operation and maintenance server; and pre-judging a future working condition of the operation and maintenance server according to the monitoring data. Correspondingly, the invention also discloses a device for processing the operation and maintenance data. Through adoption of the method and the device, the working condition of the operation and maintenance server is monitored, and the fault rate of the operation and maintenance server is lowered.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method and device for processing operation and maintenance data. Background technique [0002] With the development of enterprise informatization, enterprises rely more and more on IT systems to carry out their business operations. Users' demand for IT service management is increasing day by day, and the importance of IT operation and maintenance has also been highlighted. However, IT operation and maintenance management problems have also been exposed one after another: IT operation and maintenance management is chaotic, and only when there is a failure problem during the operation of the IT operation and maintenance server, the maintenance personnel will find and maintain the problems in the IT operation and maintenance system , There is no preventive mechanism to monitor the working conditions of IT operation and maintenance servers to reduce the failure rate of I...

AI Technical Summary

Problems solved by technology

However, IT operation and maintenance management problems have also been exposed one after another: IT operation and maintenance management is chaotic, and only when there is a failure problem during the operation of the IT operation and maintenance server, the maintenance personnel will find and maintain the problems in the IT operation and maintenance system , and there is no preventive mechanism to monitor the working conditions of IT operation and maintenance servers and reduce the failure rate of IT operation and maintenance servers

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