Unified management method and system for more communication systems

A communication system and management method technology, which is applied to the unified management method and system field of multiple communication systems, can solve the problems of inability to realize automatic operation and maintenance, difficult management, low efficiency, etc., and achieve automatic operation and maintenance without duplication of data , the effect of improving accuracy

Inactive Publication Date: 2017-05-10
SHANGHAI CTRIP COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to solve the problems of error-prone, unable to realize automatic operation and maintenance, difficult management and low efficiency in the traditional call center management mode; to provide a unified management method and system for multiple communication systems

Method used

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  • Unified management method and system for more communication systems

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0032] A unified management method for multiple communication systems disclosed in this embodiment includes:

[0033] Any instance of each communication system reads the common basic data and business rules of the communication system to process corresponding instance tasks.

[0034] By maintaining the public basic data and business rules of any communication system, the unified management of multiple communication systems is realized.

[0035] In this embodiment, each communication system contains multiple instances, and multiple instances in each communication system can be processed using the common basic data of the communication system and the instance data of the instance according to the business rules of the communication system corresponding instance tasks. In this way, the orderly management of all instances in each communication system is realized; and the configuration of the same resource (including business rules, public basic data) only needs to be configured o...

Embodiment 2

[0038] A unified management method for multiple communication systems disclosed in this embodiment includes:

[0039] Any instance of each communication system obtains the common basic data and business rules of the communication system to process instance tasks.

[0040] After any instance completes at least one instance task, the common basic data generated by the instance is acquired and saved.

[0041] In this embodiment, when any instance in the communication system completes the instance task and saves the public basic data generated, the real-time update of the public basic data can be realized, the accuracy of the data is ensured, and the use value of the data is improved. At the same time, any instance task is processed according to business rules, which reduces the difficulty of management and improves the efficiency of instance task completion.

[0042] By maintaining the public basic data and business rules of any communication system, the unified management of mu...

Embodiment 3

[0049] A unified management system for multiple communication systems, the system includes: a public resource storage module, at least one communication system API module, a public resource management module and a security module.

[0050]Among them, the public resource storage module is provided with the public basic data and business rules of each communication system; any instance of each communication system reads the public basic data and business rules of the communication system through at least one communication system API module to perform corresponding instance Task processing; the public resource management module realizes the unified management of multiple communication systems by maintaining the public basic data and business rules of any communication system; the security module is a public resource storage module, a public resource management module, at least one communication system The API module and at least one management API module perform security protectio...

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Abstract

The invention discloses a unified management method and a system for more communication systems which comprise a management system using a public resource storage module, at least one communication system API module, a public resource management module and a security module. Any embodiment of each communication system accesses the public basic data of the communications systems and conducts exemplary task processing corresponding to the business rules. Through the maintenance of the public basic data and the business rules of any communication system, unified management could be possible for a plurality of communication systems. Compared with the prior art, the method and the system of the invention could instantly update the public basic data so that the data are not repetitive and that the data become more accurate. In this way, automatic running and maintaining could be realized so as to ensure the management efficiency.

Description

technical field [0001] The invention relates to system management technology, in particular to a unified management method and system for multiple communication systems. Background technique [0002] With the development of science and technology, call center as a service communication system has greatly improved the quality of human life. Yet the existing call center realizes communication service through the cooperative work of multiple sets of systems, for example, a kind of call center includes multiple sets of CTI systems (Computer Telecommunication Integration, computer telecommunications integration technology), multiple sets of PBX systems (Private Branch Exchange, user-level exchange ), multiple sets of IVR systems (Interactive Voice Response, that is, interactive voice response) to realize the function of the call center. The traditional management method is that each system provides its own configuration management function and is managed separately; some busines...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22
CPCH04M3/2263H04M3/22
Inventor 朱挺马光军
Owner SHANGHAI CTRIP COMMERCE CO LTD
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