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Multi-service response method and device used in question-answering system and question-answering system

A response device, question answering system technology, applied in special data processing applications, instruments, electrical digital data processing, etc., can solve problems such as poor user experience, lack of effective response, and intelligent question answering system can not respond to user requests, etc., to achieve multi-service output Optimize and improve user experience

Active Publication Date: 2017-05-17
SHANGHAI XIAOI ROBOT TECH CO LTD
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AI Technical Summary

Problems solved by technology

[0003] However, when the existing intelligent question answering system is running one service function, if the user tries to switch another service function, the intelligent question answering system will not be able to respond to the user request because the user request exceeds the service scope of the currently running service function. The question answering system will not be able to output the results that users want, lack of effective answers, and poor user experience

Method used

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  • Multi-service response method and device used in question-answering system and question-answering system
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  • Multi-service response method and device used in question-answering system and question-answering system

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Embodiment Construction

[0040] As mentioned in the background technology, when the existing intelligent question answering system is running one service function, if the user tries to switch to another service function, the intelligent question answering system will not be able to respond because the user request exceeds the service scope of the currently running service function User requests, at this time the question answering system will not be able to output the results the user wants, lack of effective responses, and the user experience will be poor.

[0041] According to the embodiment of the present invention, text data obtained after speech recognition based on the first speech data is used as the first user's request to enter the first service, and for the second speech data received subsequently, text data is obtained after speech recognition of the second speech data as the first service. A second user request, if the first service cannot respond to the second user request, perform service...

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Abstract

The invention discloses a multi-service response method and device used in a question-answering system and the question-answering system. The method comprises the steps of receiving a first user request; conducting service navigation based on the first user request to determine a first service, and using the first service to conduct response on the first user request; receiving a second user request; when the first service cannot respond to the second user request, conducting service navigation based on the second user request to determine a navigation result; determining the response pattern of the second user request according to the type of the first service and the navigation result. According to the multi-service response method and device used in the question-answering system and the question-answering system, the accuracy and friendliness of the multi-service response output can be achieved.

Description

technical field [0001] The invention relates to the technical field of intelligent question answering, in particular to a multi-service response method and device for a question answering system and a question answering system. Background technique [0002] With the development of science and technology, intelligent question answering systems have been widely used in various fields and various platforms to meet the needs of users, such as chatting, weather inquiries, etc., and bring convenience to users to a certain extent. [0003] However, when the existing intelligent question answering system is running one service function, if the user tries to switch another service function, the intelligent question answering system will not be able to respond to the user request because the user request exceeds the service scope of the currently running service function. The question answering system will not be able to output the results that users want, lack of effective answers, a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/90332
Inventor 姚贡之朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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