Conversation management method and device

A technology of dialog management and text data, applied in the direction of electrical digital data processing, special data processing applications, instruments, etc., can solve the problems of rule limitations, difficult application, low work efficiency, etc.

Active Publication Date: 2017-05-31
IFLYTEK CO LTD
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  • Claims
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AI Technical Summary

Problems solved by technology

[0003] In related technologies, the dialog management method is generally based on a rule-based method to determine the user's intention, and find the corresponding response text data to feed back to the user. The rules need to collect a large amount of dialog text data in advance, and then manually analyze the dialog logic to determine the corresponding rules. The rules generally can only be aimed at the corpus where the dialogue logic has appeared. When the dialogue logic does not appear, it is difficult to apply, the rules have limitations, and it is difficult to completely cover all dialogue logic; manually analyze the dialogue logic of the dialogue text data, work Large volume, low work efficiency

Method used

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  • Conversation management method and device
  • Conversation management method and device

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Embodiment Construction

[0020] Embodiments of the present application are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals denote the same or similar modules or modules having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary, and are only for explaining the present application, and should not be construed as limiting the present application. On the contrary, the embodiments of the present application include all changes, modifications and equivalents falling within the spirit and scope of the appended claims.

[0021] figure 1 It is a schematic flowchart of a dialog management method proposed by an embodiment of the present application.

[0022] Such as figure 1 As shown, the method of the present embodiment includes:

[0023] S11: Acquiring user text data to be processed and historical data corresponding to the user text data to be processed.

[0024] User text...

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Abstract

The application presents a conversation management method and a conversation management device; the conversation management method includes steps of acquiring user text data to be processed, and history data corresponding to the user text data to be processed; respectively carrying out characteristic extraction on the user text data to be treated and the history data, extracting sentence semantic features corresponding to the user text data to be treated and the history data respectively; according to the pre-structured conversation management model and the extracted sentence semantic features, confirming user intention; according to user intention, feeding back response text data corresponding to the user text data to be treated. The method can efficiently and exactly confirm the user intention, and further efficiently and exactly feedback the text data.

Description

technical field [0001] The present application relates to the technical field of natural language processing, and in particular to a dialog management method and device. Background technique [0002] With the advent of the era of intelligence, the way of human-computer interaction is more and more in line with the way of human interaction, from keyboard interaction, to graphic interface interaction, to the current multimedia interaction through sound and image, to achieve a more natural and more natural interaction between humans and machines. Humanized way of interaction. During the interaction process, it is necessary to use the dialog management method to determine the user's intention according to the user's request, and then feed back the corresponding response result to the user. [0003] In related technologies, the dialog management method is generally based on a rule-based method to determine the user's intention, and find the corresponding response text data to fe...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3329G06F16/355G06F40/30
Inventor 孙瑜声胡加学赵乾
Owner IFLYTEK CO LTD
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