List allocation method and device

An allocation method and list technology, applied in the field of communications, can solve problems such as affecting the work efficiency and enthusiasm of artificial agents, and poor customer experience.

Inactive Publication Date: 2017-08-11
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The main purpose of the present invention is to provide a list distribution method and device, aiming at solving the problem of sales promotion of invalid customers or customers who do not need to be promoted by artificial

Method used

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  • List allocation method and device
  • List allocation method and device

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Embodiment Construction

[0054] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0055] In the prior art, artificial agents sell services to invalid customers or customers who do not need to promote, which will affect the work efficiency and work enthusiasm of artificial agents, and cause poor user experience for customers who have purchased services.

[0056] In order to solve the above problems, the present invention proposes a list allocation method, by using invalid information determination rules to determine and delete invalid customer information, it can effectively reduce the probability that the customer information assigned to the artificial agent is invalid customer information, and improve the work efficiency of the artificial agent and enthusiasm for work. By using the deduplication rule to delete the customer information of the customers who have purchased the specified service, it i...

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Abstract

The invention discloses a list allocation method, comprising the following steps: after receiving a first customer list containing multiple customer information, determining and deleting invalid customer information contained in the first customer list based on a preset invalid information determination rule to obtain a second customer list, deleting the customer information of customers who have purchased specified services from the second customer list based on a preset deduplication rule to obtain a third customer list, and allocating the customer information contained in the third customer list to manual seats to achieve list allocation. The invention also discloses a list allocation device. According to the list allocation method and device disclosed by the invention, the invalid customer information can be determined and deleted by using the invalid information determination rule, and the probability that the customer information allocated to the manual seats is the invalid customer information can be effectively reduced; and the customer information of the customers who have purchased the specified services can be deleted by using the deduplication rule, and thus the repeated sales to the customers can be effectively avoided.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a list distribution method and device. Background technique [0002] In the property insurance system, in order to develop business, it is necessary to obtain the customer list of the business to be sold from various channels, and after the customer list is assigned to the telephone sales subsystem, the business server in the telephone sales subsystem will use the customer list in the customer list Multiple pieces of customer information are assigned to artificial seats, and artificial seats communicate with corresponding customers by phone based on each piece of customer information to achieve business promotion. [0003] However, due to the fact that there are many channels for obtaining customer lists at present, the quality of the obtained customer lists varies. The customer list contains many invalid customers or customer information of customers who do not ne...

Claims

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Application Information

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IPC IPC(8): H04M3/523H04M3/42G06Q30/02H04M1/725
CPCG06Q30/0255H04M3/4217H04M3/5232H04M1/2745H04M1/725
Inventor 蔡灵敏
Owner PING AN TECH (SHENZHEN) CO LTD
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