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Method and device for recognizing intention of incoming call, computer equipment, computer readable storage medium and computer program product

A technology of intent and incoming calls, applied in the fields of telephone communication, electrical components, special services for subscribers, etc., can solve problems such as missing information, and achieve the effect of improving conversion rate and user experience.

Active Publication Date: 2017-09-19
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In addition, some users hang up the call directly after seeing the call prompt, and may miss the information they really need

Method used

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  • Method and device for recognizing intention of incoming call, computer equipment, computer readable storage medium and computer program product
  • Method and device for recognizing intention of incoming call, computer equipment, computer readable storage medium and computer program product
  • Method and device for recognizing intention of incoming call, computer equipment, computer readable storage medium and computer program product

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Embodiment Construction

[0026] Before discussing the exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although the flowcharts describe operations as sequential processing, many of the operations may be performed in parallel, concurrently, or simultaneously. In addition, the order of operations can be rearranged. The process may be terminated when its operations are complete, but may also have additional steps not included in the figure. The processing may correspond to a method, function, procedure, subroutine, subroutine, or the like.

[0027] The term "computer equipment" in this context, also referred to as "computer", refers to an intelligent electronic device that can perform predetermined processing procedures such as numerical calculations and / or logic calculations by running predetermined programs or instructions, which may include a processor and The memory is realized by the processor...

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PUM

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Abstract

The invention aims to provide a method and device for recognizing the intension of an incoming call, computer equipment, a computer readable storage medium and a computer program product. The method comprises the steps of performing speech recognition on the content of multiple times of conversions in allusion to an incoming call number which is already recognized as an unwanted call; matching the content of each time of speech recognition with an industry keyword database so as to acquire one or more matched industries, wherein the industry keyword database comprises multiple industries and one or more industry keywords respectively corresponding to the industries; determining one or more intention labels corresponding to each industry according to the content of each time of speech recognition; and synthesizing weights of the industries corresponding to the content of multiple times of conversions and a weight of each intention label of each industry so as to determine an industry corresponding to the incoming call number and an intention label thereof. Compared with the prior art, the invention provides a more accurate and refined incoming call intention recognition scheme, thereby being capable of providing an incoming call intention prompt with finer granularity for users.

Description

technical field [0001] The invention relates to a technology for identifying the intention of an incoming call. Background technique [0002] At present, the promoters of commodities or services by making calls basically make random calls when they make calls to find potential buyers, and do not know whether the person being promoted has a demand for the commodities or services they promote. At the same time, the person to be promoted is not clear about the general content of this type of marketing call before answering the call, even though the caller ID can now provide relevant reminders, for example, it can remind the user that the current incoming call is a harassment call, or it can simply identify an unfamiliar number. Such as "sales", "intermediary", "express", etc. However, users usually still need to answer the phone and communicate with one or two sentences before they can have a certain understanding of the purpose of the salesman and know whether they have needs....

Claims

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Application Information

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IPC IPC(8): H04M3/42
CPCH04M3/42042H04M2201/40H04M3/42059
Inventor 王逸恺
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD