Passenger group event disposal method under large-area flight delay scene

Abstract

The invention discloses a passenger group event disposal method under the large-area flight delay scene. The method comprises steps that firstly, a satisfaction dynamics model is constructed to quantitatively analyze dynamic change of passenger satisfaction under the large-area flight delay scene and the satisfaction improvement effect of different measure combinations, secondly, a passenger satisfaction income model based on the prospect theory is constructed, and lastly, an evolution gaming method is utilized, shortage of airport service resources under the large-area flight delay scene is fully considered, and a passenger group event disposal model based on evolution gaming under the large-area flight delay scene is constructed. The method is advantaged in that under the passenger group event scene caused by large-area flight delay, service demands and satisfactions of different flight passenger groups are balanced under resource shortage conditions, resource allocation strategies of an airport management side and flight delay disposal and passenger service schemes of multiple aviation companies are coordinated, group event disposal efficiency under the large-area flight delay scene is improved, and the wide popularization application prospects are realized.

Description

technical field [0001] The invention relates to the field of emergency handling of emergencies, in particular to a method for handling group incidents of passengers in the scenario of large-scale flight delays. Background technique [0002] In recent years, the civil aviation transportation industry has developed rapidly, but the level of flight delays remains high. According to statistics from the Civil Aviation Administration of China, the national flight delay rate was 31% in 2014, 32% in 2015, and slightly reduced to 24% in 2016. Flight delays have always been a problem in the development of the air transport industry. In recent years, large-scale flight delays caused by factors such as abnormal weather and flow control have occurred frequently. In the case of large-scale flight delays, a large number of passengers gather in the terminal building, long waiting times and shortage of service resources will lead to the growth and spread of passenger dissatisfaction, and so...

AI Technical Summary

Problems solved by technology

[0004] In order to overcome the deficiency that the existing methods for handling passenger group incidents in large-area flight delay scenarios cannot take into account both passenger satisfaction and delay handling costs, the present invention provides a method for handling passenger group incidents in large-area flight delay scenarios based on evolutionary games , to balance the service needs and satisfaction of different flight passenge

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