Electronic device, problem identification and confirmation method, and computer-readable storage medium
An electronic device and problem recognition technology, applied in computing, speech recognition, electrical digital data processing and other directions, can solve problems such as low accuracy and errors, and achieve the effect of improving accuracy
Active Publication Date: 2019-03-01
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
However, since most of the cases, the similarity between the non-standard problem and the standard problem is caused by some words (for example, "de", "do") that have nothing to do with the meaning of the sentence, therefore, the improvement of this scheme The accuracy is very low, and mistakes are often made, resulting in irrelevant answers
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[0049]The principles and features of the present invention are described below in conjunction with the accompanying drawings, and the examples given are only used to explain the present invention, and are not intended to limit the scope of the present invention.
[0050] The invention proposes a problem identification and confirmation method, which is mainly used in intelligent customer service products such as intelligent customer service response systems or intelligent customer service robots.
[0051] Such as figure 1 as shown, figure 1 It is a schematic flowchart of an embodiment of the problem identification and confirmation method of the present invention.
[0052] In this embodiment, the problem identification and confirmation method includes:
[0053] Step S1, receiving the question voice from the user, performing voice recognition on the received question voice, and generating the question text;
[0054] When a user asks a question to the intelligent customer servi...
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The invention discloses an electronic device, a method for identifying and confirming a question, and a computer-readable storage medium, wherein the method includes: receiving a question voice from a user, performing voice recognition on the received question voice, and generating a question text; Carry out word segmentation processing according to the predetermined word segmentation rules to obtain the word segmentation corresponding to the question text; if the obtained word segmentation contains predetermined characteristic words, then determine the predetermined characteristic words according to the probability distribution between the characteristic words and the question corresponding to the question with the highest probability, and according to the predetermined mapping relationship between the question and the answer, determine the answer corresponding to the question with the highest probability; and feed back the determined answer to the user. The technical scheme of the invention improves the accuracy of the answers fed back to users by the intelligent customer service robot and the intelligent customer service response system.
Description
technical field [0001] The invention relates to the field of intelligent voice technology, in particular to an electronic device, a problem identification and confirmation method and a computer-readable storage medium. Background technique [0002] At present, many service-oriented companies (such as mobile operators, insurance companies, financial institutions, etc.) have adopted offline intelligent customer service robots (such as , an intelligent customer service robot set up in the physical office area) and / or an online intelligent customer service response system (for example, an intelligent voice response system) to serve customers. The existing solutions usually adopted by such offline intelligent customer service robots and / or online intelligent customer service response systems are: pre-configure the mapping relationship data between standard questions and standard answers; The mapping relationship data between standard questions and standard answers determines the...
Claims
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IPC IPC(8): G06F17/27G06F16/903G10L15/26G06F40/20
CPCG06F16/903G10L15/26G06F40/20
Inventor 王健宗韩茂琨肖京
Owner PING AN TECH (SHENZHEN) CO LTD