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Method, system and device of interactive voice response and storage medium

An interactive voice and response system technology, applied in the computer field, can solve problems such as large concurrency and inability to provide TTS services, and achieve the effects of load balancing, cost saving, and convenient operation

Inactive Publication Date: 2018-03-02
携程旅游信息技术(上海)有限公司
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0005] In view of the problems in the prior art, the object of the present invention is to provide a method, system, device and storage medium for interactive voice response, which can realize the selective access of the IVR server to the TTS server, and solve the problem that it cannot be provided when the concurrency is large. TTS service problem, to achieve server load balancing

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  • Method, system and device of interactive voice response and storage medium
  • Method, system and device of interactive voice response and storage medium

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Embodiment Construction

[0029] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0030] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities ...

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Abstract

The invention provides a method, a system and a device of an interactive voice response and a storage medium. The method of the interactive voice response comprises the steps of obtaining configuration information of all the TTS (Text-to-Speech) servers and recording the configuration information in a first list; obtaining a user voice request; updating the occupation number of currently used TTSservices of TTS servers recorded in a second list; comparing the occupation number of the TTS servers in the second list with a preset connection upper threshold of the same TTS servers in the first list one by one; and selecting the TTS server with the biggest difference between the preset connection upper threshold and the occupation number to provide the TTS services to the user for interactivevoice response. By comparing the preset connection upper threshold and the occupation number of the TTS servers, the TTS server with the biggest idle volume is selected to provide the TTS service, accordingly the TTS can access the interactive voice response flexibly, and the load balance is realized.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method, system, device and storage medium for interactive voice response based on text to speech (TTS) service. Background technique [0002] At present, many large enterprises have extremely strong demand for call center services, mainly in finance, tourism, insurance and other industries. Call center services often require the use of Interactive Voice Response (Interactive Voice Response, IVR). IVR provides a powerful automatic telephone service. When IVR is used in a call center, it is usually divided into front and rear. Front IVR means that the voice enters the IVR for processing first, and then it is transferred to manual when the customer's problem cannot be solved. Seats, rear IVR means that the IVR and manual seats are in a balanced position, and the manuals are unable to meet the needs of customers to transfer to the IVR. In IVR, it is usually necessary to...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51G10L13/02H04L29/06
CPCH04M3/5191G10L13/02H04L65/61
Inventor 吴云岚
Owner 携程旅游信息技术(上海)有限公司
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