Communication method and system for multi-client-channel fused service platform

Abstract

The invention discloses a communication method and system for a multi-client-channel fused service platform. The system for the multi-client-channel fused service platform comprises a client side, a channel adaptation module and a unified session module; the channel adaptation module is connectedly integrated with the unified session module through a REST interface; multiple signal receiving endsare arranged in the channel adaptation module; the signal receiving ends are used for obtaining and marking a service request of the client side; the client side is used for sending the service request; various ports of the client side and the signal receiving ends of the channel adaptation module separately correspond to each other, and are matched; the unified session module comprises a requesttransceiving module and a session module; the unified session module transmits a signal to a presence management system through the request transceiving module; and, after system verification, the presence management system can communicate with a client. According to the communication method and system for the multi-client-channel fused service platform disclosed by the invention, multiple-channelcalls can be carried out; a communication channel between the client and the platform can be greatly increased; session and communication limitation can be reduced; and thus, the overall session efficiency can be increased.

Description

technical field [0001] The invention relates to a service platform, in particular to a communication method and system for a multi-customer channel fusion service platform. Background technique [0002] At present, most of the SME service platforms are built in industrial clusters, or oriented to regional advantages and characteristic industries, which strongly support the development of SMEs and regional economies in industrial clusters. It has transformed into an organic combination of technical services such as R&D, design, testing, production and processing, and product testing with comprehensive services such as information, consulting, training, management improvement, and market development, and provides full-scale, "turnkey" services for small and medium-sized enterprises. However, the current The service platforms are all one-way calls or a call mode, which requires the combination of multiple service platforms to conduct multi-channel dialogues. This dialogue mode ...

AI Technical Summary

Problems solved by technology

[0002] At present, most of the SME service platforms are built in industrial clusters, or oriented to regional advantages and characteristic industries, which strongly support the development of SMEs and regional economies in industrial clusters. It has transformed into an organic combination of technical services such as R&D, design, testing, production and processing, and product testing with comprehensive services such as information, consulting, training, management improvement, and market development, and provides full-scale, "turnkey" services for small and medium-sized enterprises. However, the current The service platforms are all one-way calls or a call mode, which requires the combination of multiple service platforms to conduct multi-channel dialogues. This dialogue mode makes the agent staff only receive one conversation mode fixedly, which is inconvenient for the agent staff to communicate with Customers conduct conversations, reducing agent productivity

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