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Call record querying system in government and enterprise customer service system

A technology of call recording and customer service system, applied in the field of customer service system, can solve the problem that the query system cannot meet the needs of use, and achieve the effect of meeting the needs of use and avoiding redundant information

Inactive Publication Date: 2018-10-16
CERTUS NETWORK TECHNANJING
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] There will always be recordings in the communication between users and customer service personnel. On the one hand, recordings are for retrospective inquiries after subsequent disagreements. On the other hand, supervisors of enterprises and government agencies randomly sample the business level of customer service personnel. Spot checks play an important role in the customer service system, and the current query system cannot meet the needs of use

Method used

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  • Call record querying system in government and enterprise customer service system

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Embodiment Construction

[0014] Such as figure 1 It is a schematic diagram of the frame principle of the present invention, a call record query system in the government and enterprise customer service system, the query personnel query the stored information in the storage device on the server, and the stored information in the storage device is sent to the server through the wireless device connected to the server Save in cloud storage.

[0015] In the customer service system, the call information between the customer and the customer service is recorded and stored in the storage device on the server. When necessary, the information in the server is queried through the query request on the computer to meet the query requirements.

[0016] According to another embodiment of the present invention, it further includes, when inquiring about the call record, inputting the inquiry request into the server through the computer of the inquiring system, and the server analyzes the request information.

[0017]...

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Abstract

The invention relates to a call record querying system in a government and enterprise customer service system. A querying person queries the stored information in storage equipment on a server, and the stored information in the storage equipment is transmitted through wireless equipment connected with the server to cloud storage equipment for storage. When the system is in use, the system can quickly query a call record to be queried, and can transfer the storage quantity in the storage equipment automatically, thereby avoiding a redundancy condition of information in the storage equipment, and meeting the application demands.

Description

technical field [0001] The invention relates to the technical field of customer service systems, in particular to a call record query system in government and enterprise customer service systems. Background technique [0002] There will always be recordings in the communication between users and customer service personnel. On the one hand, recordings are for retrospective inquiries after subsequent disagreements. On the other hand, supervisors of enterprises and government agencies randomly sample the business level of customer service personnel. Spot checks play an important role in the customer service system, and the current query system cannot meet the needs of use. Contents of the invention [0003] In order to overcome the shortcomings of the existing query system, the invention provides a call record query system in government and enterprise customer service systems. [0004] The technical solution adopted by the present invention to solve the technical problem is:...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/53
CPCH04M3/5307H04M3/493H04M2203/559
Inventor 谢为友逯利军钱培专
Owner CERTUS NETWORK TECHNANJING
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