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Product intelligence code anti-counterfeiting after-sales service system based on Internet of Things

An Internet of Things and product technology, applied in the field of Internet of Things, can solve problems such as misjudgment of maintenance equipment and consumables preparation, lack of users, loss of manuals, etc., to simplify the after-sales service process, ensure source traceability, and improve user satisfaction. Effect

Inactive Publication Date: 2018-12-07
朱凯忠
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Disadvantages of the existing after-sales service model: (1) After a period of use by the user, the manual is lost, and the after-sales service phone cannot be obtained (2) The user may not be able to clearly provide various information, including product specifications, models, fault information, etc. Misjudgment of faults or lack of maintenance equipment and consumables to provide users with fast and accurate services (3) Users cannot provide purchase invoices and cannot obtain after-sales three-guarantee service

Method used

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  • Product intelligence code anti-counterfeiting after-sales service system based on Internet of Things
  • Product intelligence code anti-counterfeiting after-sales service system based on Internet of Things

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Embodiment 1

[0028] Please refer to the relevant drawings, the present invention provides a product smart code anti-counterfeiting after-sales service system based on the Internet of Things, including: smart code, user terminal, service terminal and cloud management system platform; the cloud management system platform assigns a unique Smart code, smart code includes plain code and secret code, among which, the plain code part adopts the combination of two-dimensional code and digital code; the user terminal and service terminal respectively perform data interaction through the cloud management system platform; the cloud management system platform is connected to the database, and the smart code The code is stored in the database and bound to the corresponding product information.

[0029] The cloud management system platform automatically generates an infinite number of smart codes. The manufacturer assigns a unique smart code to the product during the production process, and the service p...

Embodiment 2

[0039] Please refer to the relevant drawings, the present invention provides a product smart code anti-counterfeiting after-sales service system based on the Internet of Things, including: smart code, user terminal, service terminal and cloud management system platform; the cloud management system platform assigns a unique Smart code, smart code includes plain code and secret code, among which, the plain code part adopts the combination of two-dimensional code and digital code; the user terminal and service terminal respectively perform data interaction through the cloud management system platform; the cloud management system platform is connected to the database, and the smart code The code is stored in the database and bound to the corresponding product information.

[0040] The cloud management system platform automatically generates an infinite number of smart codes. The manufacturer assigns a unique smart code to the product during the production process, and the service p...

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Abstract

The invention discloses a product intelligent code anti-counterfeiting after-sales service system based on the Internet of Things. The product intelligent code anti-counterfeiting after-sales servicesystem comprises intelligent codes, a user terminal, a service terminal and a cloud management system platform, wherein the cloud management system platform assigns the unique intelligent code to eachproduct, each intelligent code comprises a plain code portion and a secret code portion, and each plain code portion adopts a combination of a two-dimensional code and a digital code; the user terminal and the service terminal perform data interaction by means of the cloud management system platform respectively; and the cloud management system platform is connected with a database, the intelligent codes are stored in the database, and the intelligent codes are bound with corresponding product information. The product intelligent code anti-counterfeiting after-sales service system provides the user with convenient and rapid after-sales service, product information and product anti-counterfeiting tracing, and the after-sales service request can be processed in time and accurately.

Description

technical field [0001] The invention relates to the technical field of the Internet of Things, and more specifically relates to an after-sales service system based on the Internet of Things for product intelligence code anti-counterfeiting. Background technique [0002] In today's increasingly fierce competition in the communication operation market and the increasingly serious homogeneity of home appliances, users not only pay attention to product quality, but also pay more attention to the quality of service provided by merchants. The role of after-sales service has begun to emerge, and they want to win the market. share, we should establish a sound customer service management system and establish an information communication mechanism. Once customers report that there is a problem with the product, the company should adhere to the customer-oriented business philosophy, seize the opportunity of after-sales service, help customers solve the problem, and regain the trust and...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
CPCG06Q30/016G06Q30/0185
Inventor 朱凯忠
Owner 朱凯忠