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Feedback processing method, electronic device, and computer readable storage medium

A technology of feedback processing and computer programs, applied in the Internet field, can solve problems such as low efficiency in troubleshooting product problems

Active Publication Date: 2019-01-22
GUANGDONG OPPO MOBILE TELECOMM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the existing technology, staff are required to manually screen and count the feedback information they care about from a large number of feedback information, resulting in low efficiency for staff to troubleshoot product problems

Method used

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  • Feedback processing method, electronic device, and computer readable storage medium
  • Feedback processing method, electronic device, and computer readable storage medium
  • Feedback processing method, electronic device, and computer readable storage medium

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Embodiment Construction

[0026] In order to make the purpose, features and advantages of the present application more obvious and understandable, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described The embodiments are only some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.

[0027] An embodiment of the present application provides a feedback processing method, the feedback processing method is applied to an electronic device, and the electronic device may be a server (for example, a server that provides background management services for products).

[0028] see Figure 1-a , the feedback processing method in this embodiment ...

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Abstract

A feedback processing method, an electronic device and a computer-readable storage medium, wherein, the feedback processing method comprises: monitoring user operations related to a product feedback interface, wherein the product feedback interface has a function for a user to feedback a product problem; counting feedback status of various product problems based on the monitored user operations; when a target product problem exists, performing a reminder operation for the target product problem so that a worker associated with the target product problem is concerned with the target product problem, wherein the target product problem is a product problem that feedback condition satisfies a preset reminder condition. The application facilitates the screening of product issues for staff.

Description

technical field [0001] The present application relates to the technical field of the Internet, and in particular to a feedback processing method, an electronic device, and a computer-readable storage medium. Background technique [0002] In order to clearly grasp the dynamics of the product and discover problems and opportunities from it, the product must pay close attention to the data and users. Therefore, it is particularly important to assist the product in providing user feedback. [0003] At present, users can submit feedback information through the product feedback interface provided by the product, so that the staff can view product problems (that is, problems that occur during the use of the product by the user). In the prior art, staff are required to manually screen and count feedback information of interest from a large number of feedback information, resulting in low efficiency for staff to troubleshoot product problems. Contents of the invention [0004] The...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/903G06Q30/00G06Q30/02
CPCG06Q30/016G06Q30/0282
Inventor 马蓉
Owner GUANGDONG OPPO MOBILE TELECOMM CORP LTD