A method and system for constructing an intelligent tourist customer service system
A customer service system and construction method technology, applied in semantic tool creation, unstructured text data retrieval, special data processing applications, etc., can solve problems such as semantic inconsistency, difficulty in reuse, and difficulty in knowledge maintenance, to shorten response time, Accurate answers and improved user experience
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[0036] Example 1: Such as figure 1 , A method for constructing an intelligent travel customer service system, including the following steps;
[0037] S1. Collect tourism industry data, and classify the tourism industry data according to the ontology concept to construct an ontology knowledge base in the tourism industry field;
[0038] In the implementation column of this application, the collection of tourism industry data and classification of the tourism industry data according to the concept of ontology to construct an ontology knowledge base in the tourism industry field includes:
[0039] Collecting the tourism industry data includes collecting tourism business data, tourism knowledge data, tourism route data, tourist attraction data, and tourist attraction price data, and the data is aggregated and classified according to the ontology concept;
[0040] According to the classification results, construct the concept vocabulary, domain knowledge base, general knowledge base and oth...
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