Knowledge recommendation method and device applied to knowledge platform

Abstract

The embodiment of the invention discloses a knowledge recommendation method and device applied to a knowledge platform. The method comprises: after question information input by a user is acquired, the question information is analyzed, and feature information contained in the question information is extracted; then determining a service scene corresponding to the problem information, and determining whether the problem information conforms to a trigger condition under the service scene or not according to the feature information contained in the problem information; and if the question information conforms to a trigger condition, determining a target demand of the user according to the question information, and obtaining and displaying recommendation knowledge corresponding to the target demand by searching a knowledge base corresponding to the business scene. According to the scheme disclosed by the embodiment of the invention, knowledge recommendation can be carried out on the problem information, provided by the user, in different service scenes, so that multiple service scenes can be handled, the problem that a knowledge platform in the prior art can only reply to the problem provided by the user in a single scene is solved, and various requirements of the user are met.

Description

[0001] This application claims the priority of the Chinese patent application submitted to the China Patent Office on June 5, 2018, with the application number 201810568453.2, and the title of the invention is "a knowledge recommendation method and device for intelligent robot interaction", the entire content of which is passed References are incorporated in this application. technical field [0002] The present application relates to the field of human-computer interaction, in particular to a knowledge recommendation method and device applied to a knowledge platform. Background technique [0003] In order to meet the needs of users to quickly obtain information, there are currently a variety of knowledge platforms, such as intelligent online customer service robots, mobile phone assistants, etc. After users input questions to the knowledge platform, the knowledge platform can feed back the corresponding answers to the users, so as to meet the needs of users to obtain inform...

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present application provides a knowledge recommendation method and device applied to the knowledge platform to solve the problem that the existing technology can only respond to the questions raised by the user in a single scene and cannot meet the various needs of the user

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