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A client service system based on information technology

A technology of customer service system and information technology, which is applied in business, equipment, sales/lease transactions, etc., can solve the problems of lack of information processing links and unsatisfactory customer service systems, and achieve the effects of low cost, timely service and high efficiency

Inactive Publication Date: 2019-06-21
镇江荣千软件开发有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] With the progress of the times and the development of science and technology, the original customer service system is increasingly unable to meet the needs of social development due to the lack of professional information processing links and the support of modern information technology, and a new customer service system is urgently needed The system serves the public, that is, the use of modern information technology to serve it

Method used

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  • A client service system based on information technology
  • A client service system based on information technology

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Embodiment Construction

[0009] Below in conjunction with accompanying drawing and specific embodiment, invention is described in further detail:

[0010] Such as figure 1 As shown, a customer service system based on information technology configures dedicated customer service personnel and communication networks to maintain a relatively stable service correspondence relationship for the demand side and the supply side of products or services, and has relevant rules for customer service personnel to use. Including one or more modern information technology means in mobile phone text messages, landline telephones, network video conferencing, digital TV, mobile phone MMS, Internet, mobile data services, tablet computers, and e-mails to realize the dynamic connection of supply and demand.

[0011] A customer service system based on information technology provides customer service personnel for the demand side and the supply side of services or products, and maintains a relatively stable service correspond...

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Abstract

The invention discloses a client service system based on an information technology. The device is characterized in that the device is characterized by comprising a rack; special customer service personnel and a communication network for keeping a relative stable service corresponding relation are configured for a product or service demander and a product or service supplier respectively; a clientservice worker uses related rules; one or more modern information technical means of mobile phone short messages, fixed-line telephones, network video conferences, digital televisions, mobile phone multimedia messages, the Internet, mobile data services, tablet computers and e-mails are used for achieving dynamic connection of supply and demand, and the system has the advantages of being low in cost, high in efficiency, high in practicability and timely in service.

Description

technical field [0001] The invention relates to a customer service system, in particular to a system using modern information technology to serve customers. Background technique [0002] With the progress of the times and the development of science and technology, the original customer service system is increasingly unable to meet the needs of social development due to the lack of professional information processing links and the support of modern information technology, and a new customer service system is urgently needed The system serves the public, that is, it uses modern information technology to serve it. Contents of the invention [0003] The purpose of the present invention is to provide a customer service system with low cost, high efficiency, strong practicability and timely service to serve the public. [0004] To achieve the above object, the present invention adopts the following technical solutions: [0005] A customer service system based on information te...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06G06Q30/00G06N5/02
Inventor 平霖峰
Owner 镇江荣千软件开发有限公司
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