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Customer's dynamic allocation method and device, electronic equipment, storage medium

A dynamic allocation and customer technology, applied in the Internet field, can solve the problems of call center resource waste, call center customer backlog, unreasonable customer allocation, etc., to avoid customer backlog and improve resource utilization.

Active Publication Date: 2021-11-09
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the unreasonable allocation of customers in the related technology, resulting in a backlog of customers in some call centers and waste of resources in some call centers, the present invention provides a method and device for dynamically allocating customers

Method used

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  • Customer's dynamic allocation method and device, electronic equipment, storage medium
  • Customer's dynamic allocation method and device, electronic equipment, storage medium
  • Customer's dynamic allocation method and device, electronic equipment, storage medium

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Embodiment Construction

[0044] Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0045] figure 1 is a schematic diagram of an implementation environment involved in accordance with the present disclosure. The implementation environment includes: a server 110 and a plurality of call centers 120, and the call center 120 includes a management terminal 121 and a plurality of agent terminals 122; the server 110 is connected to the management terminal 121 of each call center 120 thro...

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PUM

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Abstract

The disclosure discloses a method and device for dynamically allocating customers, electronic equipment, and a computer-readable storage medium. The method includes: obtaining a list of customers to be allocated; the customer list includes a customer identification corresponding to each customer; customer identification, assign each customer to the call center corresponding to the customer identification information; regularly collect the number of customers assigned to each call center within the preset time period; according to the upper limit of passenger flow configured for each call center, call When the number of customers in the center reaches the upper limit of passenger flow, some of the customers allocated to the call center will be allocated to other call centers. This solution can realize load allocation between different call centers, realize traffic distribution, avoid customer backlog in a certain call center, and improve the resource utilization rate of the call center.

Description

technical field [0001] The present disclosure relates to the technical field of the Internet, and in particular to a method and device for dynamically allocating clients, electronic equipment, and a computer-readable storage medium. Background technique [0002] In recent years, customer service call centers have not only been widely used in communication operations, but also various small and medium-sized enterprises have gradually put forward demands for customer service call centers starting from their own development. Use self-built or leased call centers to provide support for their own corporate customers. [0003] At present, after obtaining the customer list mainly by the marketing department, the customers are allocated to each call center one by one. Call centers are differentiated by city range, for example, a city corresponds to a call center. Allocate the customers of this city to the call center of this city. Since the population of each city is different, th...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5141H04M3/5191H04M3/5232H04M3/5238
Inventor 胡耀东
Owner PING AN TECH (SHENZHEN) CO LTD