Smart hotel service management system

Abstract

The invention provides a smart hotel service management system. The smart hotel service management system comprises a hotel service management subsystem and a mobile terminal subsystem, the hotel service management subsystem is used for collecting and pushing hotel information to the mobile terminal subsystem, and receiving and responding to check-in information and operation information sent by the mobile terminal subsystem; the response to the check-in information comprises establishing a check-in file and setting check-in time, and opening an access control of a corresponding room and a control permission of an intelligent facility to the mobile terminal subsystem according to check-in time; the response to the operation information includes identifying the operation information from the mobile terminal subsystem to generate a corresponding operation instruction and forwarding the operation instruction to the related intelligent facility. By using the system, a guest can check in bycontrolling the intelligent door lock of a room through a mobile phone when going to a corresponding hotel, and the guest does not need to handle check-in service in the foreground, so that the timecost of the user is reduced, and the check-in experience of the user is improved.

Description

technical field [0001] The invention relates to the field of hotel services, in particular to a smart hotel service management system. Background technique [0002] Some of the current online hotel servers only realize the function of online booking. After customers go to the corresponding hotel, they need to contact the hotel front desk to handle the corresponding check-in service. Moreover, if there are many check-in guests, the front desk wastes a lot of time queuing up. Precious time affects the customer's check-in experience, and also has high requirements for the processing efficiency of hotel personnel. Contents of the invention [0003] In order to overcome the deficiencies of the existing technology, improve the current inconvenient and flexible status of hotel reservation, check-in and room use, and improve the experience of guests staying, the present invention provides a smart hotel service management system, the specific technical content of which is as follow...

AI Technical Summary

Problems solved by technology

[0003] In order to overcome the deficiencies of the existing technology, improve the current inconvenient and flexible status of hotel reservation, check-in and room use, and improve the experience of guests staying, the present invention provides a smart hotel service management system, the specific technical content of which is as follows:

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