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A service guidance method, device and storage medium

A technology for guiding devices and services, applied in the field of data processing, can solve the problems of cumbersome user operations, difficult for users to find business entrances, lack of services, etc., to achieve the effect of improving user experience

Active Publication Date: 2022-05-20
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] At present, users can only find business entrances by clicking on the menu provided by the smart counter. As more and more services can be provided by the smart counter, the menu settings become more and more complicated, and the menu levels become more and more difficult for users to find. The required business entry, resulting in cumbersome operations and low efficiency for users
Moreover, the smart counter lacks the guidance of relevant business entrances. Users need to carefully screen each business, and it is often difficult to find the relevant business entrances efficiently and accurately. Therefore, using existing technologies, the user experience is poor

Method used

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  • A service guidance method, device and storage medium
  • A service guidance method, device and storage medium
  • A service guidance method, device and storage medium

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Embodiment Construction

[0049] Embodiments of the present application provide a service guidance method, device, and storage medium.

[0050] In order to enable those skilled in the art to better understand the technical solutions in the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described The implementations are only some of the implementations of the present application, not all of them. Based on the implementation manners in this application, all other implementation manners obtained by persons of ordinary skill in the art without creative efforts shall fall within the protection scope of this application.

[0051]The embodiment of the present invention provides a business guidance method, refer to figure 1 As shown, the following steps may be included:

[0052] S101: Receive a service request.

[0053] Cons...

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Abstract

The implementation mode of the present application discloses a service guidance method, device and storage medium. The service guidance method includes: receiving a service request; matching a first service name set containing the service keyword from a pre-established service name library according to the service keyword carried in the service request, and matching with the service A second set of business names associated with keywords; returning a service response to the service request, the service response including the first set of business names and the second set of business names. The embodiments of the present application can improve the user experience of service search.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to a service guidance method, device and storage medium. Background technique [0002] Today, with the rapid development of Internet technology, more and more banks use smart counters to replace traditional counter manual services, thereby diverting counter business and realizing intelligent services. By introducing intelligent technologies such as face recognition, electronic signature, electronic certificate, and electronic seal, the intelligent counter realizes functions such as customer identification, electronic signature confirmation, electronic certificate retention, and remote authorization. Queuing, instead of manually filling in paper documents, customers only need to enter relevant information, and customers can handle account opening, customer information modification, RMB remittance, cross-border remittance, printing flow, purchase wealth managemen...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/901G06F16/903G06Q10/10
CPCG06F16/901G06F16/90335G06Q10/10
Inventor 王雪王铮张立强
Owner BANK OF CHINA