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Video processing method, device and system, terminal device and storage medium

A technology for video processing and terminal equipment, applied in the field of terminal equipment, which can solve problems such as single user experience

Pending Publication Date: 2019-09-27
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, most of the current robot customer service chats with users through text, and the user experience is relatively simple

Method used

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  • Video processing method, device and system, terminal device and storage medium
  • Video processing method, device and system, terminal device and storage medium
  • Video processing method, device and system, terminal device and storage medium

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Embodiment Construction

[0032] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0033] At present, the penetration rate of mobile terminal equipment such as mobile phones is getting higher and higher, and smart phones have become an essential carry-on item for people to travel. With the rapid development of the mobile Internet, various applications appear on mobile terminals, many of which can provide customer service functions for users, enabling users to perform services such as product consultation through customer service.

[0034] With the development of science a...

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Abstract

The invention discloses a video processing method, device and system, a terminal device and a storage medium. The method comprises the steps of obtaining the interaction information inputted by a user; identifying the interaction information, and obtaining a reply audio corresponding to the interaction information; inputting the reply audio into an audio visual prediction model to obtain a face model expression parameter corresponding to the reply audio; based on the facial model expression parameters, adjusting a preset facial model to obtain a simulated facial image corresponding to the facial model expression parameters; replacing the preset face image in the preset video with an analog face image, replacing the preset audio with a reply audio, and obtaining a replaced reply video; and outputting a reply video for the interaction information. According to the present invention, when the user converses with a robot, for the conversation content of the user, the robot reply video which simulates a real person and has a natural expression can be provided to interact with the user, the method and the device can be suitable for a customer service robot, the reality and the naturalness of human-computer interaction are improved, and the user experience is optimized.

Description

technical field [0001] The present application relates to the technical field of terminal equipment, and more specifically, to a video processing method, device, system, terminal equipment, and storage medium. Background technique [0002] At present, the penetration rate of mobile terminal equipment such as mobile phones is getting higher and higher, and smart phones have become an essential carry-on item for people to travel. With the rapid development of the mobile Internet, various applications appear on mobile terminals, many of which can provide customer service functions for users, enabling users to perform services such as product consultation through customer service. [0003] Generally speaking, in mobile applications, the customer service functions provided by enterprises to users usually include two parts: robot customer service and human customer service. In the face of some simple or common problems, the robot customer service can usually answer the user's que...

Claims

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Application Information

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IPC IPC(8): G06F3/01G06F3/16G06K9/00G06Q30/00G06Q30/02
CPCG06F3/011G06F3/167G06Q30/016G06Q30/0281G06V40/161G06V40/168
Inventor 袁小薇徐易楠
Owner SHENZHEN ZHUIYI TECH CO LTD
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