Electric power customer service work order emergency processing system and method

A processing system and emergency processing technology, which is applied in data processing applications, instruments, calculations, etc., can solve problems such as unsatisfactory emergency processing effects, affecting service indicators, and increasing labor costs of support units, so as to reduce the workload of auditing and improve accuracy. rate effect

Inactive Publication Date: 2019-10-25
国网新疆电力有限公司信息通信公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But this method still cannot solve the problem, because there is a time delay in external support, it can only reduce the number of overtime work orders, and at the same time, processing in different places will cause information transmission lag, and increase the labor cost of the support unit, and the emergency response effect is not ideal
In the case of a flood of work orders, the accident unit cannot request other units for support, so it can only increase personnel internally for emergency preparation. However, the staff usually arrive at the scene within 30 minutes, and it is still impossible to avoid the overtime limit for receiving and dispatching work orders, which seriously affects the service index

Method used

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  • Electric power customer service work order emergency processing system and method
  • Electric power customer service work order emergency processing system and method
  • Electric power customer service work order emergency processing system and method

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Embodiment 1

[0034] Embodiment 1 of the present invention provides an emergency handling system for electric customer service work orders, see figure 1 , including data collection equipment, data collection server and work order processing system server;

[0035] The data acquisition device is used to receive and display the fault work order issued by the emergency command, fill in the fault processing information and upload the fault work order to the data collection server; the data collection server is used to obtain the fault work order and upload it to the work order for processing System server; the work order processing system server is used for accepting, distributing, reviewing and returning visits to fault work orders;

[0036] The work order processing system server includes a flow processing module, a policy processing module, a transfer processing module, a data processing module and an effect processing module, wherein:

[0037] The process processing module is used to class...

Embodiment 2

[0049] as attached image 3 As shown, a method for emergency handling of electric customer service work orders includes the following steps:

[0050]S1: The customer service personnel receive the emergency request instruction of the work order;

[0051] S2: Screen the emergency request instructions; start the emergency procedure for the qualified emergency request instructions that are screened out;

[0052] S3: Classify the work orders according to the dispatch time limit stipulated in the work order, establish a virtual work number, assign permissions to the virtual work number, and the virtual work number dispatches the work order according to the assigned authority;

[0053] S4: According to the chronological order of work orders received, the dispatched work orders are temporarily stored in the emergency treatment database, waiting for the power maintenance personnel to process them one by one;

[0054] S5: SMS notifies the emergency supervisor that the work order has b...

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Abstract

The invention relates to the technical field of work order emergency processing, in particular to an electric power customer service work order emergency processing system and method, and the system comprises a data collection device, a data collection server and a work order processing system server. The data collection device is used for collecting and displaying a fault work order issued by anemergency command, filling fault processing information and uploading the fault work order to a data collection server. The data collection server is used for acquiring a fault work order and uploading the fault work order to the work order processing system server; and the work order processing system server is used for carrying out acceptance, distribution, auditing, return visit operation and the like on the fault work order. By integrating access of comprehensive data information of the intelligent data collection device, the data collection device, the work order acceptance server, the customer service center and the emergency repair group, a rapid analysis platform is provided for power distribution network work order acceptance, the audit workload can be effectively reduced, and thecorrect rate of receipt audit is improved.

Description

technical field [0001] The invention relates to the technical field of work order emergency processing, in particular to a system and method for electric customer service work order emergency processing. Background technique [0002] The current work order emergency handling method: In the event of sudden failures such as network outages or power outages at remote workstations, the general handling method in various cities is to entrust other units to provide support, and other units log in to the system account of the accident unit to handle work orders on their behalf. However, this method still cannot solve the problem, because there is a time delay in external support, which can only reduce the number of overtime work orders. At the same time, processing in different places will cause information transmission lag, and increase the labor cost of the support unit, and the emergency response effect is not ideal. In the case of a flood of work orders, the accident unit canno...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/00G06Q50/06
CPCG06Q10/06311G06Q10/20G06Q50/06
Inventor 常春雷张建业王晓磊蒋诗百张龙军邹岳琳向锋利
Owner 国网新疆电力有限公司信息通信公司
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