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Question and answer processing method and device, computer equipment and storage medium

A processing method and question sentence technology, applied in the Internet field, can solve problems such as low accuracy of answers, and achieve the effect of improving accuracy

Active Publication Date: 2019-11-08
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This kind of direct use of intention matching answers will make the accuracy of the obtained answers low when there are many intentions in the user's question sentence

Method used

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  • Question and answer processing method and device, computer equipment and storage medium
  • Question and answer processing method and device, computer equipment and storage medium
  • Question and answer processing method and device, computer equipment and storage medium

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Embodiment Construction

[0079] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0080] The question and answer processing method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the terminal 102 communicates with the server 104 through the network. The server 104 receives the user query command sent by the terminal 102, and obtains the user query sentence according to the user query command; the server 104 identifies the user query sentence, and determines the entity and the intent from the user query sentence; the server 104 matches the entity and the intent, and obtains a matching resul...

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Abstract

The invention relates to a question and answer processing method and device, computer equipment and a storage medium. The method comprises the steps of receiving a user inquiry instruction, and acquiring a user question according to the user inquiry instruction; identifying a user question, and determining an entity and an intention from the user question; matching the entity and the intention byusing a trained incidence relation matching model to obtain a matching result; and according to a matching result, searching an answer corresponding to the user question in a preset two-dimensional table knowledge base. By adopting the method, the accuracy of obtaining answers corresponding to the user questions can be improved.

Description

technical field [0001] The present application relates to the technical field of the Internet, in particular to a method, device, computer equipment and storage medium for question answering processing. Background technique [0002] With the development of Internet technology, manual customer service can no longer meet the growing needs of enterprises. In order to reduce enterprise costs, enterprises have begun to use customer service robots to answer users' questions. The enterprise establishes the knowledge map of the customer service robot, and then the customer service robot searches the knowledge map for the corresponding answer according to the user's question and replies. At present, when a customer service robot performs voice questions and answers, it usually obtains the intention of the user's question, matches the answer according to the intention, and then responds according to the answer. This direct use of intent matching answers will result in lower accuracy ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36G06F17/27
CPCG06F16/3329G06F16/367
Inventor 李松如文博刘云峰吴悦
Owner SHENZHEN ZHUIYI TECH CO LTD