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Engineering logistics service innovation method based on TRIZ theory

A technology of service innovation and engineering, applied in logistics, data processing applications, instruments, etc., can solve problems such as lack of research on technical characteristic conflict resolution, and achieve the effect of facilitating technical characteristic conflicts

Inactive Publication Date: 2019-12-17
ZHENGZHOU UNIVERSITY OF AERONAUTICS
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Problems solved by technology

[0008] At present, there is a lack of research on the conflict resolution of technical characteristics in the service process of engineering logistics transportation schemes. The traditional method of conflicting technical characteristics suitable for product or industrial product service design cannot be copied to the process of engineering logistics service design. It is necessary to develop and form a special For innovative methods of engineering logistics services, in view of the above, we provide a method to solve the above problems

Method used

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  • Engineering logistics service innovation method based on TRIZ theory
  • Engineering logistics service innovation method based on TRIZ theory
  • Engineering logistics service innovation method based on TRIZ theory

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Embodiment Construction

[0027] The preferred embodiments of the present invention are given below in conjunction with the accompanying drawings to describe the technical solution of the present invention in detail.

[0028] According to attached figure 1 As shown, the inventive method of engineering logistics service innovation based on TRIZ theory comprises the following steps:

[0029] Step 1, description of engineering logistics service process; through the method of service blueprint, the overall process of international engineering logistics is shown intuitively, as shown in the attached figure 2 shown;

[0030] Step 2. Find the existing service conflict problem through the service process; standardize the service characteristics of the conflicting parties, and use the general standard service attribute parameters in TRIZ theory to describe, TRIZ general engineering parameters and their matching results with engineering logistics service attributes See Table 1;

[0031]

[0032] Step 3: T...

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Abstract

The invention discloses an engineering logistics service innovation method based on a TRIZ theory. The method comprises the following steps: step 1, describing an engineering logistics service process; 2, defining existing contradictory conflicts or technical problems; 3, solving the problem by applying a conflict matrix and an innovation principle; 4, evaluating the multiple schemes to obtain anideal scheme; and step 5, optimizing the whole process, and realizing service innovation. The method can be applied to the field of engineering logistics service process design and innovation; according to the method, the correlation between the service technology characteristics of the service quality is associated with the conflict matrix in the TRIZ theory, the conflict between the service technology characteristics is solved, the conflict is presented in a three-dimensional mode through a service blueprint method, and therefore a conflict solution and innovation scheme meeting the requirements of customers is obtained.

Description

technical field [0001] The invention relates to a method for service innovation, in particular to a method for engineering logistics service innovation based on TRIZ theory. Background technique [0002] Engineering logistics is an important part of modern logistics. It takes third-party logistics as its main operation mode and has the characteristics of one-time implementation, overall relevance, uncertainty of process, complexity of technology and risk of process. A specific logistics activity that has a critical impact on the completion of a product or the achievement of objectives. However, international engineering logistics involves many uncertain and complicated factors such as relevant laws and markets of foreign countries, and has higher requirements for engineering logistics services, which must be different from domestic logistics services, and innovation is necessary; [0003] From the perspective of theoretical innovation, the research on service innovation has...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q10/08
CPCG06Q10/04G06Q10/083
Inventor 肖楠刘源宋志刚张芳芳崔玉超
Owner ZHENGZHOU UNIVERSITY OF AERONAUTICS
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