Intelligent service level training method and device and computer readable storage medium

Abstract

The invention relates to an artificial intelligence technology, and discloses an intelligent service level training method. The intelligent service level training method comprises the steps of receiving a network behavior record set and a network questioning question set of a user, obtaining a user portrait according to the user behavior record set, taking the user portrait as a label set, and performing preprocessing operation on the network questioning question set to obtain a data training set; training a pre-constructed intelligent service level training model through the label set and thedata training set; and constructing an intelligent question-answering program according to the network questioning question set and the trained intelligent service level training model, questioning an agent by using the intelligent question-answering program, calculating the similarity between the agent answer and a standard answer, scoring the agent answer, and giving a suggestion. The inventionfurther provides an intelligent service level training device and a computer readable storage medium. According to the invention, efficient training of the service level is realized.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an intelligent service level training method, device and computer-readable storage medium based on user network behavior records. Background technique [0002] An agent is a person who conducts agency activities in the name of the principal, and the principal bears civil liability for the agent's agency behavior. Therefore, when the principal chooses an agent, such as a sales agent or a purchasing agent, he needs to choose The agent can be consistent with his own thoughts, which is reflected in the behavior of the agent and the principal's answers to the questions. [0003] In order to help the agent better serve the principal and improve the agent's skill level, the agent is usually trained, so many intelligent training systems for agents have emerged. In the current intelligent training system, most of the training content is customized in advance, so t...

AI Technical Summary

Problems solved by technology

How to automatically upgrade the latest training content and carry out intelligent training is the main problem of the training system. At the same time, since the training content will contain a lot of background information that interferes with the model's judgment of the answer to the question, it is easy to use such as cosine similarity, Jaccard distance, VSM If you build an intelligent training system with other methods, the accuracy rate will be very low, resulting in the standard answer given by the training system is not necessarily the answer to the question that the agent wants

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