Intelligent service level training method and device and computer readable storage medium

A technology of intelligent service and training method, which is applied to computer components, calculations, instruments, etc., and can solve problems such as low accuracy

Pending Publication Date: 2020-01-03
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

How to automatically upgrade the latest training content and carry out intelligent training is the main problem of the training system. At the same time, since the training content will contain a lot of background information that interferes with the model's judgment of the answer to the question

Method used

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  • Intelligent service level training method and device and computer readable storage medium
  • Intelligent service level training method and device and computer readable storage medium
  • Intelligent service level training method and device and computer readable storage medium

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Embodiment Construction

[0091] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0092] The invention provides an intelligent service level training method. refer to figure 1 As shown, it is a schematic flowchart of the intelligent service level training method provided by an embodiment of the present invention. The method may be performed by a device, and the device may be implemented by software and / or hardware.

[0093] In this embodiment, the intelligent service level training method includes:

[0094] S1. Receive the user's network behavior record set and network question set, obtain user portraits according to the user behavior record set, use the user portrait as a label set, and perform preprocessing operations on the network question set to obtain data Training set.

[0095] In a preferred embodiment of the present invention, the user includes a principal. The principal refers to the...

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PUM

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Abstract

The invention relates to an artificial intelligence technology, and discloses an intelligent service level training method. The intelligent service level training method comprises the steps of receiving a network behavior record set and a network questioning question set of a user, obtaining a user portrait according to the user behavior record set, taking the user portrait as a label set, and performing preprocessing operation on the network questioning question set to obtain a data training set; training a pre-constructed intelligent service level training model through the label set and thedata training set; and constructing an intelligent question-answering program according to the network questioning question set and the trained intelligent service level training model, questioning an agent by using the intelligent question-answering program, calculating the similarity between the agent answer and a standard answer, scoring the agent answer, and giving a suggestion. The inventionfurther provides an intelligent service level training device and a computer readable storage medium. According to the invention, efficient training of the service level is realized.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an intelligent service level training method, device and computer-readable storage medium based on user network behavior records. Background technique [0002] An agent is a person who conducts agency activities in the name of the principal, and the principal bears civil liability for the agent's agency behavior. Therefore, when the principal chooses an agent, such as a sales agent or a purchasing agent, he needs to choose The agent can be consistent with his own thoughts, which is reflected in the behavior of the agent and the principal's answers to the questions. [0003] In order to help the agent better serve the principal and improve the agent's skill level, the agent is usually trained, so many intelligent training systems for agents have emerged. In the current intelligent training system, most of the training content is customized in advance, so t...

Claims

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Application Information

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IPC IPC(8): G06K9/62
CPCG06F18/2415G06F18/214
Inventor 郭鸿程
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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