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Human-computer interaction method, device, system and storage medium

A human-computer interaction device and human-computer interaction technology, applied in the fields of equipment, human-computer interaction methods, systems and storage media, can solve the problems of low efficiency and high labor costs, and achieve the effect of saving labor costs and improving the efficiency of human-computer interaction

Active Publication Date: 2022-08-02
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the existing methods require a lot of manual participation, high labor costs, and low efficiency

Method used

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  • Human-computer interaction method, device, system and storage medium
  • Human-computer interaction method, device, system and storage medium
  • Human-computer interaction method, device, system and storage medium

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Embodiment Construction

[0049] In order to make the objectives, technical solutions and advantages of the present application clearer, the technical solutions of the present application will be clearly and completely described below with reference to the specific embodiments of the present application and the corresponding drawings. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.

[0050] In some existing human-computer interaction scenarios, it is necessary to manually guide the human-computer interaction process, which requires a lot of manual participation, high labor costs, and low human-computer interaction efficiency. In view of this technical problem, in some exemplary embodiments of the present appli...

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Abstract

Embodiments of the present application provide a human-computer interaction method, device, system, and storage medium. In this embodiment, the human-computer interaction device determines the target interaction intention to which the current round of interaction belongs according to the human-computer interaction requirements, and requests the management platform for interaction guidance information corresponding to the current round of interaction according to the target interaction intention; the management platform maintains each interaction intention The interaction guidance process under the current round of interaction is determined, and the interaction guidance information corresponding to the current round of interaction is determined based on the target interaction intention and sent to the human-computer interaction device; the human-computer interaction device obtains the interaction result of the current round of interaction according to the interaction guidance information corresponding to the current round of interaction, so that There is no need to guide the interaction process manually, which realizes the automatic human-computer interaction, saves labor costs, and improves the efficiency of human-computer interaction.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular, to a human-computer interaction method, device, system and storage medium. Background technique [0002] With the development of e-commerce technology and information network technology as a means, online shopping of consumers and online transactions between merchants are becoming more and more extensive. The process of online shopping and online transaction is mainly an order processing process, that is, an information processing process that takes the order as the processing object. [0003] In the existing order processing methods, for example, when processing rights protection for orders, users generally initiate rights protection requests online through human-computer interaction devices, online customer service is transferred to manual customer service, and manual customer service follows up users' rights protection requests and guides users to c...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/06
CPCG06Q30/0635G06Q30/06G06F3/01
Inventor 许立龙
Owner ALIBABA GRP HLDG LTD
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