Method and system for verifying and selecting and archiving ip telephone recording files

Abstract

The present invention provides a method and system for verifying and selecting archives of IP telephone recording files, comprising: CDR data collection step: collecting CDR data from IP PBX; CDR data analysis step: analyzing the collected CDR data to obtain CDR data Analysis result; recording data acquisition step: collect recording data from the recording system; recording data analysis step: analyze the recording data, and obtain the recording data analysis result; analysis result processing step: analyze the CDR data analysis result and the recording data analysis result according to the number conversion rule Do standardization. The present invention can quickly discover possible problems in the recording system, reduce losses caused by damage or loss of recording data, solve the problem that data between different recording systems cannot be correlated, and it is difficult to compare and query, and can effectively improve the convenience of common use of multiple recording systems and effectiveness.

Description

technical field [0001] The invention relates to the communication field, in particular to a method and a system for verifying and selecting archives of IP telephone recording files. In particular, it is a method for verifying the validity of recording files in an IP telephone system and comparing, selecting and archiving multiple recording files from different sources. Background technique [0002] At present, in business fields such as enterprise communications and call centers, the traditional circuit-switching-based telephone system has been gradually eliminated, and the more flexible, easy-to-expand, easy-to-integrate and deploy IP telephone system has become the mainstream. Call recording is one of the main application functions of the telephone system. For IP telephony systems, there are three mainstream recording methods, as follows: [0003] Phone recording. In this way, the recording action is completed by the IP phone itself, and the recording function is realiz...

AI Technical Summary

Problems solved by technology

Since the IP telephone system relies on the construction of the IP network, the reliability of the recording system for IP telephones based on the IP network is generally lower than that of the parallel recording system of the traditional circuit switching system.

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