Customer response distribution system and method, server and storage medium

A distribution system and customer technology, applied in the computer field, can solve problems such as low response deployment efficiency, achieve real-time rapid task allocation, solve low response efficiency, and improve service quality.

Inactive Publication Date: 2020-02-21
榕知科技(武汉)有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a customer response distribution system,

Method used

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  • Customer response distribution system and method, server and storage medium
  • Customer response distribution system and method, server and storage medium

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[0019] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the following The described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0020] see figure 1 , a schematic structural diagram of a customer response distribution system provided by an embodiment of the present invention, including:

[0021] An acquisition module 110, configured to acquire the status of the backstage online customer service personnel after receiving the customer consultation request;

[0022]...

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Abstract

The invention provides a customer response distribution system and a method, a server and a storage medium, and the system comprises an obtaining module which is used for obtaining the state of background online customer service personnel after a customer consultation request is received; a calibration module which is used for calibrating the online customer service staff whose number of online customer service staff reception customers does not reach a predetermined number as idle customer service staff; and a selection module which is used for selecting the idle customer service staff to provide consultation service for the customer according to the customer evaluation and/or service times of the idle customer service staff. According to the system, the problem that the existing customerresponse allocation efficiency is low is solved, the allocation efficiency of response tasks is effectively improved, and meanwhile, the allocation rationality is guaranteed.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a client response distribution system, method, server and storage medium. Background technique [0002] For many service companies, there is often a customer service department within the company to provide consulting services to customers directly. For small enterprises, customers can directly call for consultation, and the department head or person in charge arranges customer service personnel to provide services, but for large enterprises, there are many customers who request consultation in a short time, and it is difficult to deploy customer service personnel manually. [0003] In practice, users may have real-time chat or telephone communication for online product consultation requests. The more consultation customers and the more customer service personnel, the more complicated the assignment of customer response tasks will be. Currently, manual deployment or machine Th...

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Application Information

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IPC IPC(8): G06Q10/06
CPCG06Q10/063114G06Q10/06311G06Q10/06312G06Q10/06315
Inventor 万有钢王晓海何涛
Owner 榕知科技(武汉)有限公司
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