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Service processing system and method

A business processing and business technology, applied in the computer field, can solve the problem of high cost of manual statistics and accountability

Pending Publication Date: 2020-03-06
上海燕汐软件信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The existing technology generally determines responsibility through manual statistics, but in the face of thousands of complaints, the cost of manual statistical determination is huge

Method used

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  • Service processing system and method
  • Service processing system and method
  • Service processing system and method

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Embodiment Construction

[0039] The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application.

[0040] figure 1 The schematic diagram of the business processing system provided by the embodiment of the present application, the system 10 includes: a processor 100 and a memory 200, the processor 100 is electrically coupled to the memory 200, and the memory 200 is used to store computer programs for the processor 100 to execute. Wherein, the processor 100 is used to perform: acquiring business data; screening business data according to a first preset rule, and generating business complaint data; screening business complaint data according to a second preset rule, and generating channel data; Channel data generation, complaint volume reporting.

[0041] In one embodiment, the processor 100 may be a general-purpose processor, such as a central processing unit (CPU), or a digital signal processor (...

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Abstract

The embodiment of the invention aims to provide a service processing system and method, which are used for effectively counting complaint information of customers. A service processing system includes: a processor; and a memory for storing a computer program for execution by the processor. The processor is used for executing the following steps: acquiring service data; screening the service data according to a first preset rule to generate service complaint data; screening the service complaint data according to a second preset rule to generate channel data; and generating a complaint amount report according to the service complaint data and the channel data. The service processing method comprises the following steps: acquiring service data; screening the service data according to a firstpreset rule to generate service complaint data; screening the service complaint data according to a second preset rule to generate channel data; and generating a complaint amount report according tothe service complaint data and the channel data.

Description

technical field [0001] The present application relates to the field of computer technology, in particular, to a business processing system and method. Background technique [0002] With the increasing volume of express delivery business, there are also more and more complaints from customers on express waybills. How to quickly count the responsible departments corresponding to the complaint orders has become an urgent problem to be solved. The existing technology generally uses manual statistics to determine responsibility, but in the face of thousands of complaints, the cost of manual statistical determination is huge. Contents of the invention [0003] The purpose of the embodiments of the present application is to provide a business processing system and method for effectively collecting complaint information of customers. [0004] In a first aspect, an embodiment of the present invention provides a business processing system, including: a processor; and a memory, conf...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G06Q30/00G06F16/2458
CPCG06Q10/083G06Q30/01G06F16/2462
Inventor 张政苗勰胡祥涛
Owner 上海燕汐软件信息科技有限公司