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Intelligent question-answering corpus updating method and device

A technology of intelligent question answering and updating methods, which is applied in text database clustering/classification, special data processing applications, instruments, etc., and can solve the problems that the corpus cannot be updated in time and the accuracy of intelligent question answering is low.

Pending Publication Date: 2020-04-10
BANK OF CHINA
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Problems solved by technology

[0004] The embodiment of the present application provides a method and device for updating the intelligent question answering corpus to solve the problem that the intelligent question answering system's corpus in the prior art cannot be updated in time, resulting in low accuracy of intelligent question answering

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Embodiment Construction

[0021] The principle and spirit of the present application will be described below with reference to several exemplary embodiments. It should be understood that these embodiments are given only to enable those skilled in the art to better understand and implement the present application, rather than to limit the scope of the present application in any way. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of this disclosure to those skilled in the art.

[0022] Those skilled in the art know that the embodiments of the present application may be realized as a system, device, method or computer program product. Therefore, the disclosure of the present application can be specifically implemented in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0023] Considering that most of the existing intelligent ...

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Abstract

The invention provides an intelligent question-answering corpus updating method and device. The method comprises the steps: acquiring question-answering session historical data in an intelligent question-answering system, wherein the question-answering session historical data comprises question data; detecting question data of reply failures in the question-answering session historical data, and taking the detected question data of reply failures as a target questions; determining the service categories of the target questions and standard questions corresponding to the target questions; and updating a corpus of the intelligent question-answering system according to the service categories of the target questions and the standard questions corresponding to the target questions. According tothe method, the corpus can be updated online in real time, the accuracy of the intelligent question-answering system is improved, and user experience is improved.

Description

technical field [0001] The present application relates to the technical field of intelligent question answering, in particular to a method and device for updating an intelligent question answering corpus. Background technique [0002] With the wide application of the Internet in the financial industry, the online customer service functions of systems such as Internet websites and software clients are also widely used. However, most of the current intelligent customer service systems are only based on a fixed corpus. The corpus used is often limited, and the corpus cannot be updated in time, resulting in a sharp drop in accuracy and affecting customer experience. [0003] For the above problems, no effective solution has been proposed yet. Contents of the invention [0004] The embodiment of the present application provides a method and device for updating an intelligent question answering corpus, so as to solve the problem in the prior art that the corpus of an intelligen...

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Application Information

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IPC IPC(8): G06F16/332G06F16/35G06F16/335
CPCG06F16/3329G06F16/355G06F16/335Y02D10/00
Inventor 赵越月刘华英刘燕梁勇超
Owner BANK OF CHINA
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