Call interaction method, system, computer device and storage medium

Abstract

The present disclosure relates to the technical field of communication, and provides a call interaction method, system, computer equipment and storage medium. The call interaction method includes: receiving a call request, extracting the call identifier carried by the call request; obtaining user information associated with the call identifier from a local database, and the user information includes multiple sets of user histories corresponding to multiple service systems data; according to each group of user historical data, load the page fragments of the corresponding service system based on the single-page application mode, and generate a call interaction page according to the real-time call data of each described page fragment and the call request, in response to the the call request; and correspondingly store the real-time call data and the user information in the local database according to the call identifier. The disclosure can realize the interactive integration of call data and service information, load the call data and service information on the call interaction page, facilitate viewing and operation, and improve call processing efficiency.

Description

technical field [0001] The present disclosure relates to the field of communication technologies, and in particular, to a call interaction method, system, computer device and storage medium. Background technique [0002] The customer service reception system is used for telephone incoming and outgoing calls. From the system architecture level, the current customer service reception system adopts iframe framework or spa mode to build the system architecture. From the perspective of the interactive mode, the current customer service reception system's telephone access and outgoing calls are realized through tab switching. [0003] The current customer service reception system has some deficiencies in system architecture, information integration and interaction mode. Specifically, in terms of system architecture, each business system under the iframe framework is completely independent and released independently, which can avoid the crash of the entire site due to a single er...

AI Technical Summary

Problems solved by technology

Specifically, in terms of system architecture, each business system under the iframe framework is completely independent, and the release is independent, which can avoid the collapse of the entire site due to a mistake; but because of the absolute independence, there is a serious waste of resources in the system architecture, such as repeated The ui, repeated code, and because it is embedded in the page, the routing switching produces direct loading of the page, resulting in poor user experience

In Spa mode, the UI can be reused among various business lines to keep the UI of the page unified and save development costs. In terms of user experience, the feeling of loading is eliminated during routing switching, which improves the loading speed; but under a large platform, the business line There is no way to split between them, and a small problem during the full release will cause the entire site to crash, which is a high risk

From the perspective of information integration and interaction mode, the outbound call system of the current customer service reception system is an independent system, which is not related to other business systems. Operation records need to be entered separately, resulting in low efficiency. At the same time, the interaction mode of tab There is very little display information available, and user information cannot be displayed intuitively, which is extremely inconvenient to operate

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