An artificial intelligence interactive system suitable for banks to enhance on-site experience

Abstract

The invention discloses an artificial intelligence interactive system suitable for banks to enhance on-site experience, which is applied to banking business handling terminals. To the server, respond and display the response content fed back by the server. The user voice input information includes business processing demand information; the server is used to respond to the user voice input information, and is also used to configure the information of the client and server. The present invention can fully understand the user's intention in the continuous interaction process through natural language understanding, context understanding and slotting technology, and perform multiple rounds of interaction with the user, and the digital staff will display it to the customer through multimedia resources, making it more anthropomorphic and intelligent , to enhance customer experience. In addition, intelligent interruption can be realized to respond to user needs in a timely manner, making human-computer interaction more efficient, fast, and natural, and improving business processing efficiency.

Description

technical field [0001] The invention belongs to the field of financial AI, and in particular relates to an artificial intelligence interactive system suitable for banks to improve on-site experience. Background technique [0002] With the vigorous development of artificial intelligence technology, the application scenarios of artificial intelligence have become more abundant. There are more and more smart terminals of all kinds, making the combination of artificial intelligence and bank manual services rise to a new starting point. The rapid development of digitization and mobility of traditional banking business will bring a broader development space for traditional banking and other financial industries in terms of manual services. Diversified business handling methods can allow users to obtain more service experience and improve business handling. Efficiency, save customer processing time. [0003] At present, traditional banking and other financial fields still use a l...

AI Technical Summary

Problems solved by technology

[0004] The existing intelligent customer service system has the following problems: 1. It is impossible to accurately identify the customer's intention: the existing intelligent customer service system can only realize basic business handling by jumping to the original page, such as transfer, check balance, check points, etc. Most of the intelligent customer service system retrieves the voice and text of the customer. When a matching keyword such as "transfer" is retrieved, it will directly jump to the original page of the transfer, which only reduces the operation of the customer clicking the transfer button to jump to the page; 2. Fragmented business scenarios, unable to form a closed-loop management of the whole process: Although the intelligent voice customer service system can realize the functions of chatting and simple business handling through interaction, the business is independent of each other, and it is not available after jumping to the native page to handle business Return the function of the intelligent voice customer service system with parameters. Therefore, for customers, it is necessary to initiate a new round of interaction for new business processing; 3. Unable to realize role selection and weak sense of scene: none of the existing intelligent customer service systems The real image is used as a support, but the title of "robot" is used to provide services to customers. There is no sense of role substitution and on-site experience, which reduces the trust of customers to a certain extent; 4. The security is low and cannot be verified when starting:

[0005] The intelligent customer service system does not have the ability of identity recognition when performing voice interaction operations, and the security needs to be improved

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