Integrated management device for sci-tech after-sales operation and maintenance service

Abstract

The invention discloses an integrated management device for sci-tech after-sales operation and maintenance service. The device comprises an after-sales opinion information box body, first box, a coverplate, a delivery port, a rotating shaft, a lock, a second box body, a paper writing port, a first drawer, a first side plate, a sliding rail, a first pulling plate, a blank suggestion book, a cameradevice, a microwave induction module, a groove, a writing pen, a third box body, an electronic writing port, a second drawer, a handwriting board, a writing panel, a submission button, a cancel button, a local clearing button. A first box body is arranged on the after-sales opinion information box body, a cover plate is arranged on the first box body, the delivery port is formed in the cover plate, and a rotating shaft is arranged at the rear end of the delivery port; the invention has the advantages that: on the basis of keeping the functions of the traditional suggestion box, multiple functions of paper writing and electronic writing are realized, and a client can select a suggestion book delivery mode by himself / herself; synchronous transmission of information is achieved, and unnecessary manual reading, retrieval and input work is avoided.

Description

technical field [0001] The invention relates to a comprehensive management device for scientific and technological after-sales operation and maintenance services, and belongs to the technical field of after-sales services. Background technique [0002] The 21st century is the era of the new economy. The new economy is essentially a service economy. The proportion of tangible products in meeting consumer demand is gradually declining, while the value of services is becoming more and more important. It has entered the era of service winning. The service-oriented operation and innovation strategy has become the basic strategic choice of modern enterprises. More and more enterprises are moving the core of competition closer to the service center, and after-sales service occupies a particularly important position in the whole service. After-sales service It is a part of enterprise marketing. Enterprise marketing without after-sales service is a sale without credit in the eyes of ...

AI Technical Summary

Problems solved by technology

[0005] The problem to be solved by the present invention is that the existing after-sales opinion information box has a single function, cannot synchronize information in real time, and needs manual reading and input of information.

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